Phamily

Director of Account Management

New York, New York · Director · Full-time

H1B sponsorship available$30k-$50kDetected 1 day ago

RESTAccount ManagementLogisticsPatient CareLeadershipCommunicationMentoring

About the role

This is a critical, commercially oriented, revenue-driving role.
This is a high-impact, high-visibility role at a pivotal moment in Jaan Health's growth.

Take accountability to drive revenue growth across existing clients to achieve the Company's revenue targets.
Lead and develop the account management team, setting direction, building processes, and coaching toward high performance.
Partner with Sales on renewal and upsell opportunities, contributing to revenue growth and contract expansion.
Collaborate with Product and Clinical teams to surface client feedback, advocate for platform improvements, and close experience gaps.
Build scalable account management playbooks, QBR frameworks, and success metrics that can grow with the business.
We collaborate across teams, perspectives, and disciplines.
The Director of Account Management will work cross-functionally with the Marketing/Sales/Delivery/Solutions/Product teams to deliver client results and revenue growth.
The Director will be a player-coach, taking accountability for priority accounts directly while also building and leading a team of Account Managers to drive growth across the entire client portfolio.

Proven track record of managing complex, multi-stakeholder client relationships.
Ability to thrive in a fast-paced, high-growth startup environment with limited structure.
Bachelor's degree or equivalent experience
This means you have proven success in a high-performing environment: high velocity, strong ownership, comfort with ambiguity, resilience, and a true growth mindset.

About Jaan Health/Phamily
Jaan Health is a leading AI-based care management company serving healthcare providers.
Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases.
We are a fast-growing, early-stage company with a bold mission and significant work ahead; every employee at Jaan Health must embody growth company DNA.
Our Compensation & Benefits
Comprehensive medical, dental, and vision coverage for employees and dependents at a low cost
12 vacation days accrued annually for rest, travel, and personal time
Up to 9 sick/wellness days to prioritize your health and well-being
Own the end-to-end client relationship for a portfolio of medical groups and networks - driving adoption, satisfaction, retention, and revenue expansion
Monitor account health across the portfolio using data and proactive engagement to mitigate churn risk.

This position is not eligible for visa sponsorship
Phamily is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.

This listing is sourced directly from Phamily's careers page and normalized into a canonical job model.