AAON
Customer Service Representative II
Tulsa, OK · Mid
Sponsorship not specifiedDetected 13 days ago
LogisticsProcess ImprovementCustomer SupportCommunicationProblem SolvingMentoringAdaptability
About the role
- This role contributes to organizational objectives by ensuring timely and effective customer service, improving satisfaction, and supporting operational efficiency.
- Duties, responsibilities and activities may change at a time with or without notice.
- The company reserves the right to revise this job description at any time.
Responsibilities
- The Customer Service Representative II is responsible for handling more complex customer interactions, including escalated inquiries, product support, and issue resolution.
- This role also supports process improvements and provides guidance to entry-level team members.
- Provide intermediate-level product support and technical guidance within established parameters.
- Manage order changes, returns, and warranty-related requests with accuracy and attention to detail.
- Maintain accurate records of customer interactions, transactions, and issue resolutions.
- Monitor customer concerns and identify trends or recurring issues to support process improvements.
Requirements
- Requires an Associate degree or equivalent work experience;
- 2+ years of experience in customer service or a related field,
- Knowledge, Skills, and Abilities:
- Ability to analyze and resolve moderately complex customer issues.
Nice to have
- Experience in a manufacturing or technical environment preferred.
Skills
- Working knowledge of customer service practices and systems.
- Intermediate understanding of products and technical concepts.
- Strong problem-solving and conflict resolution skills.
- Ability to manage multiple priorities and work independently.
- Effective verbal and written communication skills.
- Proficiency in customer management systems and standard business tools.
Company info
- Regular interaction with customers, internal teams, and leadership.
- The position works with increased independence while serving as a key liaison between customers and internal teams.
- Support ongoing communication between customers and internal teams to ensure expectations are met.
This listing is sourced directly from AAON's careers page and normalized into a canonical job model.