Smartsheet
Customer Success Manager II - Enterprise (Central/East)
-REMOTE, USA- · Mid · Full-time
Sponsorship not specified$85k-$115kDetected 26 days ago
Account ManagementCustomer SuccessCustomer SupportCollaboration
About the role
- That is magic at work, and it's what we show up for every day.
- You will report to a Manager of Customer Success and may work remotely.
Responsibilities
- Partner with a cross-functional account team to develop a territory plan that maximizes customer satisfaction, retention, and expansion
- Develop and execute a data-driven enablement strategy that increases customer adoption, showcases product value, and strengthens customer relationships
- Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand Smartsheet use throughout the account
- Be the primary interface to manage and resolve critical situations
- Perform other duties as assigned
- Let's build what's next, together.
- Personal paid Volunteer Day to support our community
Requirements
- You have a track record for Software as a Service (SaaS) account management and maintaining high customer renewal rates because of ongoing customer engagement and technical leadership.
- 3+ years of Customer Success or Account Management experience (or equivalent)
- The ability to explain technical subjects to non-technical personnel in large enterprises
- Experience maintaining valuable and outcome-based relationships with a diverse customer account base
Compensation
- US employees receive 12 paid holidays per year
- Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from.
- US Base Salary Pay Range
- $85,000 - $115,000 USD
Benefits
- Employer subsidized medical/vision and dental coverage for full-time employees
- Monthly stipend to support your work and productivity
- Flexible Time Away Program, plus Sick Time Off
- US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
- Up to 24 weeks of Parental Leave
- Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
- Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location.
Company info
- Perform initial onboarding of accounts with enterprise level customers, ensuring adoption and ongoing engagement throughout the customer's lifecycle
- Be the Smartsheet expert providing guidance to allow customers to create impact and increase collaboration across their organization and with external parties
- Implement and share best practices to ensure customers are realizing the greatest possible value from Smartsheet
- We welcome diverse perspectives and nontraditional paths-because we know that impact comes from individuals who care deeply and challenge thoughtfully.
Equal opportunity
- Employer:
- Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
- If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
- #LI-Remote
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This listing is sourced directly from Smartsheet's careers page and normalized into a canonical job model.