Talentmanagementsolution
Customer Solution Analyst
Canada - Markham - Ontario
Sponsorship not specifiedDetected 50 days ago
AccountingERPCustomer SupportRadiologyProblem SolvingTime Management
About the role
- A successful candidate requires excellent interpersonal and problem-solving skills with the ability to learn quickly in a fast-paced team environment.
- Analyze data and user process to find deficiencies in process, reports or software functionality
- Have the ability to keep composure under stressful situations
Responsibilities
- Report to the Procedural Support
- Customer Support Analyst
- Report to the Procedural Support Manager for daily direction and the Director of Support for administration:
- Provide application support for an integrated ERP accounting construction software by investigating process, accounting and operational cases
- Serve as primary support liaison between clients and Jonas
- Collaborate with other departments or offices as necessary to expedite resolutions
- Promote and maintain a high quality, professional, service-oriented company image among clients
- Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.
- Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries.
Requirements
- Experience in accounting based applications preferably in Construction/Service and/or related industries a definite asset
- Must be able to troubleshoot, multi-task in a fast-paced environment and set priorities within time constraints
- Proven ability to meet deadlines
- Proven ability to problem solve and teach others
- Accounting degree and/or experience an asset
- Courteous and professional phone manner, demeanor and attitude are essential
- Good team player, yet willing to take personal responsibility for resolution of issues
- Excellent command of the English language (spoken and written)
Nice to have
- Application/customer s upport experience in the software industry preferred
Skills
- Harness time management skills to effectively and efficiently resolve multiple client issues
- Excellent organizational, time management, punctuality and customer service skills
Compensation
- Competitive compensation
Company info
- Competitive compensation
- Once established work from home 1-2 times a week
- Extensive in-class and hands on training
- Comprehensive benefits package
- Learning and development opportunities
- Career development and merit based growth plan
- Energetic and simulating work environment with annual employee awards and regular department and company events and outings
- Due to recent growth we are seeking an ambitious person who will learn both our business as well as our clients' businesses by starting out as a Customer Support Analyst for our Software Support Team in the Construction Division.
- As a Customer Support Analyst you will be a part of the Jonas Construction support team.
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