Invoca
Program Manager
Remote- US (see posting for locations) · Director
Sponsorship not specifiedDetected 34 days ago
Machine LearningRAGAgileConfluenceProcess ImprovementCustomer SuccessCommunication
About the role
- We are looking for a hybrid Program Manager who lives at the intersection of traditional program delivery, AI operationalization, and Agile coaching.
- One week you might be managing high-level cross-functional timelines
- the next, you'll embed directly into a development team to help them smoothly adopt new delivery workflows and tighten their Scrum practices.
Responsibilities
- Own the end-to-end migration and architectural overhaul of our user-facing documentation from legacy platforms to modern, developer-friendly optimized documentation hubs.
- Audit, declutter, and structurally organize our sprawling internal Confluence space across Product, Design, and Engineering, establishing strict governance, fresh templates, and self-updating best practices.
- Champion our product delivery infrastructure, ensuring teams maintain an aggressive, highly transparent, and organized feature pipeline.
- Design lightweight, high-velocity playbooks that keep cross-functional teams executing at "AI speed."
- Apply the "5 Whys" methodology to product usage data, digging past surface-level metrics to deliver deep behavioral insights that product managers can immediately turn into actionable feature optimizations.
- Build and run a tight, predictable communication rhythm between R&D and Go-To-Market teams (Sales, Customer Success, Product Marketing) to ensure total company alignment on upcoming releases.
- Drive high-visibility, cross-functional R&D programs, ruthlessly managing complex, cross-team timelines, resource bottlenecks, and technical dependencies.
- Coordinate the operational readiness for big product initiatives, ensuring Product, Design, Engineering, and Ops are completely lockstep as new capabilities transition from early versions to live, enterprise-ready production.
- Across all five pillars, you will build and maintain lightweight AI automation workflows that eliminate repetitive ops work, from documentation maintenance to status reporting to dependency tracking.
Requirements
- Candidates must be based within ~2 hour drive of these areas.
- Occasional business travel may be required.
Nice to have
- You act like an owner, taking extreme accountability for your outcomes, asking hard questions early, and operating with a strong bias for action rather than waiting for permission.
- Bachelors required
- Masters preferred.
- Areas of study include:
- Business, Process Improvement, Operations, Technology Management, and similar.
- Have a related certification or other credential?
Skills
- R&D Programs & Cross-Functional Delivery
- Solid experience migrating or managing documentation away from legacy systems.
- Exceptional communication and interpersonal skills.
Compensation
- Salary, Benefits, & Perks:
Benefits
- Flexible Time Off - We encourage a healthy work-life balance.
- Our flexible paid time off policy allows you to recharge and take time away as needed.
- At Invoca, all new hires in the U.S. receive benefits starting on day one of employment.
- Our benefits offerings include:
- Please note that benefits for teammates outside the U.S. may vary in accordance with their country's laws and regulations.
- Leverage product analytics and internal telemetry to build robust analytical frameworks that track feature adoption, user drop-off points, and overall platform health.
- Track Delivery Health: Keep a pulse on team delivery velocity and execution health, stepping in to help teams manage risks and raise flags early if a critical launch timeline is jeopardized.
Company info
- We are the connective tissue between not only our Product, Design, and Engineering organizations, but the Go To Market teams.
- Our mission is to eliminate friction, scale execution, and ensure our software development lifecycle (SDLC) is as efficient as it is innovative, from discovery through launch.
- We are not process enforcers; we build the modern ecosystem where builders do their best work.
- As we rapidly adopt next-generation AI tooling, from semantic search agents to no-code automation platforms and AI-optimized documentation hubs, our team is leading the charge to redefine what a high-velocity, AI-assisted operations org looks like.
- We partner closely with every department, and collaboration, experimentation, and shared learning are at the core of how we operate.
- Invoca is the leading AI-powered conversation intelligence platform.
- We empower marketing, sales, customer experience, and contact center teams to unlock the intent and insights within every customer interaction - driving better customer experiences, increased revenue, and improved operational efficiency.
- Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture.
- Metrics & Adoption Tracking
- We are currently hiring in the following locations: 📍
This listing is sourced directly from Invoca's careers page and normalized into a canonical job model.