UMGC
Graduation Services Coordinator
(North America) Adelphi, MD · Part-time
No sponsorship$53k-$58kDetected 30 days ago
SalesforceCRMCustomer SupportResearchCommunicationProblem SolvingMicrosoft Office
About the role
- This role is critical in ensuring the accuracy and timeliness of student records, effective communication with students, and compliance with institutional policies.
- The coordinator is a key resource for both students and internal teams and is instrumental in maintaining service excellence throughout the graduation process.
- All submissions should include a cover letter and resume.
Responsibilities
- Execute and support graduation-related record maintenance tasks, including processing graduation application term changes, manually submitting applications for students, completing name and address updates, data-entering program plan changes, and withdrawing graduation applications upon request.
- Manage incoming student inquiries via the Graduation Services phone queue, manage all email correspondence with students and alumni and coordinate batch processing of final transcripts for graduates, including preparing them for physical mailing.
- Visit campus on a weekly basis to manage the receipt of returned diplomas and other administrative duties.
- Perform updates to student financial and academic records by posting and removing graduation application and diploma fees, term activating students following application adjustments, and removing inappropriate future term activations.
- Provide training and support for inexperienced staff hired into the Graduation Coordinator role. Develop and maintain process documentation and training materials that support operational consistency and policy adherence.
- Ability to multi-task and manage time effectively. Customer service oriented.
Requirements
- Experience supporting processes related to degree audit, graduation review, academic progress tracking, curriculum requirements, or student record updates.
- Same as required
- A minimum of 3 years' experience with student records and/or graduation services
- Experience via demonstrated competency in initiating, acting on, and closing CRM (e.g. SalesForce) cases and actions.
- Functional understanding of institutional requirements for degree or certificate completion.
- Ability to prioritize workflow and demonstrate problem solving abilities.
- Serve as a primary point of contact for graduation-related inquiries and documentation, including fulfillment of degree verifications, letters of completion, and embassy letters.
Nice to have
- Preferred Experience Requirements:
- Preferred Experience
Skills
- Strong attention to detail and accuracy.
- Effective communication and interpersonal skills.
- Proficient in Microsoft Office and administrative systems.
- Ability to learn and apply institutional policies and procedures.
- Excellent organizational and time-management abilities.
- Education & Experience Requirements:
- Education:
- Bachelor's Degree
- Demonstrated ability to apply academic policies, procedures, catalog requirements, and institutional rules accurately and consistently.
- Education & Experience
Compensation
- Retirement Stipend: Contingent II employees receive a retirement stipend equal to 7.25 percent of their base salary and are eligible to contribute to a supplemental retirement account (SRA).
Benefits
- Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 16 paid holidays (17 during general election years).
- Time off rates will be prorated based on the number of hours worked.
- Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.
- Contingent II employees who work on average 30 or more hours per week (130 hours per month) are eligible for subsidized state of Maryland medical and prescription benefits.
- Contingent II employees who work on average less than 30 hours per week but at least 20 hours per week are eligible for a stipend to assist in the purchase of a health plan.
- Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance.
- Retirement Stipend: Contingent II employees receive a retirement stipend equal to 7.25 percent of their base salary and are eligible to contribute to a supplemental retirement account (SRA).
- Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options.
- Tuition Remission: CII employees are eligible immediately for Tuition Remission at UMGC or at University of Maryland College Park.
- Spouses and dependent children are eligible for undergraduate tuition remission after two years of service.
- NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.
Equal opportunity
- The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities.
- UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination.
- For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu.
- The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination.
This listing is sourced directly from UMGC's careers page and normalized into a canonical job model.