Mutinyhq

Head of AI Strategists

In person in New York City

Sponsorship not specifiedDetected 84 days ago

SnowflakeRESTCustomer SupportZendeskLeadership

About the role

Most post-sales leaders inherit a process.
This role is in person in New York City.
Onboarding, adoption, retention, and expansion across every managed account at Mutiny.

You'll set the bar for what great support looks like, build the playbooks that let CS scale, and step into people management as we hire AI strategists underneath you.
You'll set the bar for what great looks like, build the playbooks that let CS scale, and grow into people management as we hire AI Strategists underneath you.
Executive relationships. Run EBRs and own the room with CMOs and VPs. The conversations that decide whether the next renewal is a multi-year expansion or a flat one.
The team. Hire, coach, and develop AI strategists as we grow. The ceiling on the book is the ceiling on the team you build.
Lead the function that supports our most complex customers.
Set the bar for what great support looks like and the standard the rest of the team follows.
Run EBRs and own the room with CMOs and VPs.
Build the case six months before it's due.
Hire, coach, and develop AI strategists as we grow.
The ceiling on the book is the ceiling on the team you build.

The playbooks. Take what's working across individual accounts and turn it into something the whole team can use. The infrastructure that lets CS scale without losing the quality customers expect.
As our AI strategist lead, you'll own Mutiny's managed account book and lead the technical solutions function that backs up our most complex customers.
Technical solutions. Lead the function that supports our most complex customers. Set the bar for what great support looks like and the standard the rest of the team follows.
The infrastructure that lets CS scale without losing the quality customers expect.
You've spotted patterns across customers and turned them into playbooks and process.
You're genuinely excited about where AI is taking go-to-market, you get how customers actually adopt new technology, and you can translate product capability into business outcomes an exec will fund.

This listing is sourced directly from Mutinyhq's careers page and normalized into a canonical job model.