Workyard

Strategic Account Manager

United States - Remote · Senior

Sponsorship not specified$150k-$200kDetected 21 days ago

Account ManagementCommunication

About the role

Accommodations Workyard is committed to providing reasonable accommodations for individuals with disabilities during the hiring process.

Develop project-level knowledge of how each customer operates and where Workyard delivers value for them.
Build trusted relationships with key stakeholders and serve as the executive advisor for the account.
Act as the Voice of the Customer within Workyard, surfacing customer needs and feedback to the Engineering, Sales, and Marketing teams, and advocating internally for accounts that need support.
Negotiate renewals and drive multi-year agreements.
Develop external growth opportunities such as referrals, testimonials, case studies, and white papers.
Midcycle upgrades: Identify accounts ready to expand (additional crews, features, or usage) and build the business case while the value is clear.
Develop and refine playbooks that make account management repeatable and scalable as the book grows.
Partner with and mentor other account managers, sharing strategies and best practices.
Identify accounts ready to expand (additional crews, features, or usage) and build the business case while the value is clear.

Proven track record managing a book of business and meeting retention and expansion targets, ideally in B2B SaaS.
Demonstrated ability to work independently, setting priorities and managing a pipeline with minimal direction.
Strong executive presence, with the ability to advise senior stakeholders such as owners and VPs.
Strong commercial instincts, with the ability to identify and close growth opportunities.
The role operates with a high degree of independence and is expected to manage the book with limited day-to-day oversight, bringing the experience needed to run the work without step-by-step direction.
Clear, direct communication skills.

Experience selling to or supporting contractors, trades, or construction businesses.
Experience owning both renewals and expansion within a single role.

Workyard is a growing startup focused on the U.S. construction and trades markets, operating in an industry where $300 billion is spent annually on labor.
We build SaaS technology that helps construction companies manage their workforce, bringing trust, transparency, and accountability to a space that has historically had very little of either.
The Strategic Account Manager is a senior role responsible for managing and growing
New accounts: Take advantage of the post-implementation value to convert monthly customers to annual, find more upgrade opportunities, and/or get referrals.

Manage every renewal in the book, tracking upcoming contracts, account health, and risk well in advance to ensure on-time, full-value renewals.

Manage relationships with Workyard's top 150-200 accounts, the highest-MRR customers in the business.

Employer
Workyard is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable law.
Accommodations
Workyard is committed to providing reasonable accommodations for individuals with disabilities during the hiring process. If you require assistance or accommodation, please contact us so we can support you.

This listing is sourced directly from Workyard's careers page and normalized into a canonical job model.