Cohesity

Manager, Technical Support

Canada - British Columbia - Remote · Full-time

Sponsorship not specified$101k-$126kDetected 27 days ago

SQLLinuxCybersecurityDetection EngineeringCustomer Support

About the role

Ideal for someone passionate about customer satisfaction, thriving in a fast-paced environment, and making a significant impact.

Take charge of advanced cases from various sources and lead investigations into the underlying causes.
Demonstrate the ability to create and handle performance metrics to support outstanding customer satisfaction and efficiency of resources.
Ensure support procedures are implemented and followed by leads and their teams.
Make a number of judgment calls and decisions pertaining to customer interactions, case handling, partner concerns, and more throughout the course of the day.
Maintain an open-door policy for team members, developing outstanding relationships with SREs, team leads, and management.
Collaborate with colleagues to develop and implement plans that achieve technical excellence.
Experience managing technical staff in a support environment.
A passion drive ability for making decisions based on data.
Demonstrable experience in fast-paced and ramp-up enterprise support environments.
Thrive to build positive relationships with customers and provide first-rate customer satisfaction by meeting or exceeding case handling and issue resolution goals.

$100,800.00-$126,000.00
The compensation noted above is based on an annualized hourly rate assuming normal full-time employment.
Equal Employment Opportunity Employer (EEOE)
Cohesity is an Equal Employment Opportunity Employer.
In-Office Expectations
Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.

Be a steadfast internal advocate for our customers, representing their needs in discussions about product direction.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the

Employer (EEOE)
Cohesity is an Equal Employment Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or recruiting@cohesity.com for assistance.

This listing is sourced directly from Cohesity's careers page and normalized into a canonical job model.