Otter Match

Sales Operations Analyst

Toronto, CAN

Sponsorship not specified$81k-$95kDetected 9 days ago

PythonSQLStakeholder ManagementSalesforceCRMSalesResearchLeadershipCommunicationCollaboration

About the role

We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery.
Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business.
We increase sales, reduce order issues, and decrease delivery headaches.

You will partner closely with Sales, Marketing, Revenue Operations, and Leadership teams to improve processes, generate insights, and enable data-driven decision making across the business.
Lead Management & Pipeline Support
Manage inbound lead routing and qualification processes to ensure timely assignment and follow-up by Account Executives.
Analyze lead quality and conversion trends to identify opportunities for pipeline optimization.
Partner with Sales Development Representatives (SDRs) and Account Executives to improve territory planning and lead prioritization.
Analyze competitive trends, customer behavior, and market dynamics to support go-to-market initiatives.
Build business cases and recommendations that help drive commercial strategy and resource allocation.
Develop sales assets, reporting, and operational tools that improve sales productivity and customer engagement.
Support proposal development, RFP/RFI responses, and strategic customer opportunities.
Maintain CRM data integrity and drive adherence to sales processes and best practices.

3-5+ years of experience in Sales Operations, Business Operations, Revenue Operations, Strategy, Consulting, or a related field.
1-3 years of experience supporting commercial, sales, or go-to-market organizations.
Strong business acumen with the ability to connect data insights to business outcomes.
Strong analytical skills with proficiency in Google Suite.
Experience working cross-functionally with Sales, Marketing, and Operations teams.

Experience in SaaS, technology, or high-growth startup environments.
Background in management consulting or technology consulting (Accenture, Deloitte, EY, PwC, etc.).
SQL proficiency is a must.
Python experience.
Experience supporting sales enablement, go-to-market strategy, or revenue operations initiatives.
Highly analytical and naturally curious.
Comfortable working with data while also influencing stakeholders across the organization.
Proactive and self-directed

Base salary is just one part of your total rewards package.
You may also be eligible for equity awards and an annual performance-based bonus.

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology.
Changing the restaurant industry: You'll be part of a team that helps restaurants succeed in online food delivery.

This listing is sourced directly from Otter Match's careers page and normalized into a canonical job model.