GOAT Group
Supervisor, Authentication
Easton, Pennsylvania, United States
Sponsorship not specifiedDetected 16 days ago
Performance ManagementOnboardingLeadershipCommunicationProblem SolvingMentoring
About the role
- The Supervisor, Authentication is responsible for the management and day-to-day strategy of the Authentication team.
- Execute and track operational goals and is responsible for troubleshooting performance issues related to Cost Per Order (CPO)
- Through our technological innovation and logistical efficiency, you will join a team that prides itself on being the most trusted marketplace in the industry while shipping and processing tens of millions of products for our global buyers and sellers.
Responsibilities
- Work cross-functionally to drive Quality Control expectations within Authentication
- Support tracking and troubleshooting order issues, e.g. misverification reports, and audits to support the team. Act as the last line of defense for any order issues
- You'll partner with Operations leadership to develop a plan for continued growth and development and ensure SLA compliance while upholding our quality and safety standards.
Requirements
- 2+ years of supervisory or leadership experience with a background in product authentication
- Knowledge of and passion for sneakers and apparel, including familiarity with industry trends and resources
- Strong verbal and written communication skills with the ability to convey their views to others
- Ability to lift and move boxes (up to 35 pounds)
- Willingness and ability to work extended hours as needed, including weekends and holidays, during peak times to meet business needs
- They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Skills
- Strong attention to detail, problem-solving and decision-making skills
Benefits
- Foster a culture of safety, teamwork and continuous learning by upholding GOAT's quality and safety standards and ensuring SLA compliance
Company info
- The Operations team manages our worldwide distribution network and is responsible for authenticating our sneakers, fulfilling orders and ensuring on-time delivery to buyers.
- Role Overview
Equal opportunity
- The standards of the Americans with Disabilities Act (1990) require that employees be able to perform "Essential Functions" of the job with or without reasonable accommodation.
Apply directly at GOAT Group →Create a free account for alerts like thisView GOAT Group immigration profile
This listing is sourced directly from GOAT Group's careers page and normalized into a canonical job model.