PeakMetrics
Commercial Insights Analyst (Media & Narrative Intelligence)
United States
Sponsorship not specifiedDetected 191 days ago
Machine LearningLLMsA/B TestingStrategic CommunicationsCustomer SuccessResearchCommunicationPublic Speaking
About the role
- This role sits at the intersection of analytics, narrative judgment, and customer-facing insight delivery.
- This is not a business analyst, product analytics, revenue analytics, or customer success role.
Responsibilities
- Build, manage, and refine customer-specific analytical workspaces within the PeakMetrics platform
- Partner with Customer Success and Commercial teams to ensure insights align with customer goals
- Explore data hands-on when needed, including lightweight manual analysis, to validate patterns and sharpen insight
Requirements
- 2-5 years of relevant professional experience
- Comfort working with quantitative metrics to identify patterns and trends
- Ability to distill complex platform outputs into clear, actionable insights
- Familiarity with social media platforms and online discourse dynamics
- Ability to communicate insights verbally, visually, and in writing, tailored to the audience
- You will operate with a high degree of analytical ownership, curiosity, and judgment in a fast-moving environment where signal clarity and narrative context matter more than raw volume.
- You are a curious self-starter who enjoys digging into messy or ambiguous data, thinking creatively about how narratives form and spread, and helping others understand what the data actually means.
Nice to have
- Experience with social listening, media monitoring, or intelligence platforms
- Familiarity with Boolean query construction or search logic
- Experience producing structured reports or briefs for external stakeholders
- Exposure to intelligence, research, or insights-driven workflows
- Interest in or exposure to LLMs and AI-assisted analysis
- Experience working in agency, consulting, or client-service environments
- Comfort experimenting with new analytical approaches or workflows
- Familiarity with common analytics or visualization tools (e.g., spreadsheets, dashboards, presentation tools)
Compensation
- Competitive compensation
Benefits
- Health insurance, 401(k), and other benefits
- Flexible work schedule and unlimited time off
- A supportive, collegial team environment that values experimentation, learning, and thoughtful debate
- We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.
Company info
- PeakMetrics is a narrative intelligence platform that protects enterprises and government agencies from social media manipulation, influence campaigns, and emerging narrative threats.
- Using advanced machine learning, our platform transforms millions of cross-channel media signals into actionable intelligence - giving customers the context and clarity they need to detect threats early and respond effectively.
Equal opportunity
- equal opportunity employer.
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This listing is sourced directly from PeakMetrics's careers page and normalized into a canonical job model.