Zimperium

Zimperium

Sr. Customer Success Manager (Public Sector & Endpoint Security) - Washington D.C.

United States (Remote) · Senior

Sponsorship not specifiedDetected 71 days ago
iOSAndroidMachine LearningAccount ManagementOnboardingCustomer SuccessProblem Solving

About the role

  • Our MTD and award-winning machine learning-based engine protects against device, network, phishing and application attacks for IOS, Android and Windows devices, using a non-intrusive approach to always protect privacy of users.

Responsibilities

  • Account management - Proactively manage client relationships to ensure renewals, referenceability and facilitate expansion opportunities with sales teams
  • Drive Product Adoption & Demonstrate Business Value - Drive the adoption of Zimperium's solution within the Customer's user base and assist the Customer to realize the business value
  • Customer Satisfaction & Risk Management - Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations
  • Customer Advocacy - Gather Customer's feedback about products, their use-cases channel them effectively to drive product capabilities
  • Proactively manage client relationships to ensure renewals, referenceability and facilitate expansion opportunities with sales teams
  • Collaborate effectively with internal teams - Work closely with Engineering and Product teams in different time zones to address customer issues

Requirements

  • B.S. in Computer Science or an equivalent engineering degree
  • 10+ years of experience working with Enterprise software solutions, startup experience desirable
  • Domain expertise in Mobility & Security is highly desirable
  • Ability to travel
  • Roll up your sleeves - Learn everything about the product and how its deployed to ensure you can have in-depth quality conversations with the customer
  • The role requires a blend of strong Customer management experience with a strong technical background.

Benefits

  • Public Sector Focus - Manage a strategic portfolio consisting of Federal Civilian/Defense agencies and State, Local, and Education (SLED) entities

Company info

  • 5+ yrs experience in customer success roles, preferably with security companies, managing portfolio of large enterprise and/or Federal customers
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This listing is sourced directly from Zimperium's careers page and normalized into a canonical job model.