Netcracker
Client Delivery Partner
USA
Sponsorship not specified$12k-$18kDetected 64 days ago
CRMAccount ManagementNegotiationForecastingLeadershipCommunication
About the role
- This role ensures successful program execution, sustained client relationships, revenue growth, and long-term strategic partnership development across complex transformation programs.
Responsibilities
- Build and nurture long-term relationships with C-level stakeholders (CIO, CTO)
- Lead governance forums, steering committees, and executive reviews
- Own end-to-end delivery of BSS programs (CRM, Billing, Charging, Order Management, Revenue Management)
- Own overall account strategy, growth roadmap, and client satisfaction
- Manage account P&L, including revenue forecasting, margin management, and cost optimization
- Identify and drive upsell, cross-sell, and new business opportunities
- Ensure high client retention and develop multi-year strategic partnerships
- Lead contract negotiations, renewals, and commercial discussions
- Lead large cross-functional teams (onshore/offshore, vendors, partners)
- Manage risks, dependencies, and escalations proactively
Requirements
- Bachelor's degree in Engineering, IT, Telecommunications, or related field
Skills
- 12-18+ years of experience in telecom IT with strong BSS exposure
- Proven experience managing large telecom accounts and delivery portfolios
- Strong track record in revenue growth and client relationship management
- Deep expertise in BSS domain
- Experience working with Tier 1/Tier 2 telecom operators
- Account management and client relationship building
- Program and portfolio delivery leadership
- Commercial acumen and P&L ownership
- Strategic thinking with growth mindset
- Negotiation and executive communication skills
- Leadership across global teams
- Ability to travel
Compensation
- $12k-$18k
Benefits
- Monitor account health metrics (CSAT, NPS, revenue growth, utilization)
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