Main Street Auto

Automotive Service Advisor

Magic Mechanic, Orlando, FL

Sponsorship not specifiedDetected 2 days ago

Customer SupportCommunicationTime ManagementOrganizational Skills

About the role

As a Service Advisor, you will play a pivotal role in providing exceptional customer service.
Consent is not a condition of employment.

Listen actively to customer concerns, document them accurately, and communicate them effectively to the service technicians.
Create and manage repair orders, documenting all services performed, parts used, and additional recommendations.
Maintain accurate and up-to-date service records for each customer and vehicle, ensuring compliance with dealership and legal requirements.

Proven experience as a Service Advisor in the automotive industry or a related field.
Sound technical knowledge of automotive systems and repairs.
Ability to work in a fast-paced environment while maintaining attention to detail.

Greet customers and provide a warm, friendly, and professional atmosphere.
Act as the main point of contact for customers, understanding their concerns and requirements.
Follow up with customers to ensure their satisfaction and address any concerns or issues promptly.
Handle customer complaints professionally and escalate as necessary to resolve them effectively.
Strive to exceed customer expectations, providing personalized and exceptional service.
Consult with customers to gather necessary information, including vehicle history, symptoms, and requested services.
Explain cost estimates to customers, providing clear and understandable explanations.

This listing is sourced directly from Main Street Auto's careers page and normalized into a canonical job model.