ASM
Manager, Field Service
US > Arizona > Chandler
Sponsorship not specifiedDetected 16 days ago
Account Management5G/LTELeadershipCommunicationCollaborationProblem SolvingMentoring
About the role
- Step into a career with ASM, where cutting edge technology meets collaborative culture. For over 55 years ASM has been ahead of what's next, at the forefront of innovation and what's technologically possible.
- With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.
- But we're more than just a tech company.
Responsibilities
- Serve as the external escalation lead for critical customer issues, coordinating responses across field service, engineering, and customer teams.
- Lead and coach teams in 8D and other structured problem-solving approaches, embedding strong diagnostics discipline in day-to-day service work.
- Correlate cross-fab and multi-system data sets, develop predictive models, and translate insights into practical actions for customers and internal teams.
- Drive cost-of-ownership improvements by feeding learnings into design reviews, maintenance strategies, and service offerings.
- Partner closely with corporate EHS to anticipate regulatory requirements and ensure compliance with local and global standards.
- Lead high-level safety decisions, championing a culture where safety, quality, and care are non-negotiable.
Requirements
- Bachelor's degree in Engineering, Physics, Materials Science or a related technical discipline and 16+ years of relevant experience
- OR Master's degree and 12+ years of relevant experience
- OR PhD and 8+ years of relevant experience.
- Ability to travel up to 20% domestically and internationally.
- Experience with at least two advanced semiconductor equipment platforms
- familiarity with ASM toolsets and configurations is a strong advantage.
- 1-3 years of people management and/or formal leadership responsibility (e.g., leading teams, projects, or major customer programs).
- Excellent communication skills in English, with the ability to explain complex technical topics to different audiences in a clear and inclusive way.
- Direct experience with ASM equipment and processes across multiple configurations and fabs.
- Ability to navigate ambiguity, make sound decisions with incomplete information, and keep teams focused on priorities during change.
Benefits
- Provide strategic vision for safety and environmental practices across your area of responsibility, always putting people and equipment safety first.
- Represent ASM as a trusted advisor, clearly communicating our vision, roadmap, and value to customers at multiple levels.
Company info
- Empower others by delegating responsibility appropriately and fostering autonomy in decision-making.
- Foster an inclusive, positive team environment where people feel valued, respected, and motivated-helping to attract, retain, and inspire top talent.
- Drive cross-functional collaboration across local and global teams, ensuring diverse perspectives are considered in decisions and initiatives.
- Encourage and support the sharing of new ideas, creating a culture where innovation is welcomed, constructive challenge is embraced, and ideas are acted upon.
- Model resilience and a solution-focused mindset when facing changes or escalations, helping others navigate challenges with confidence.
- Promote a growth mindset, encouraging colleagues to see change as an opportunity for learning, improvement, and innovation.
- Communicate change clearly and consistently, reinforcing alignment with organizational goals and the One ASM mindset.
- Drive collaboration across teams and regions to ensure a unified response to major changes and strategic initiatives.
- Guide account strategy for critical customers, partnering with sales, account management, and business units.
This listing is sourced directly from ASM's careers page and normalized into a canonical job model.