2020 Companies

Samsung Repair Quality Data Analyst (Korean/English Bilingual)

Plano, TX · Full-time

Sponsorship not specifiedDetected 5 days ago

Product ManagementElectrical EngineeringLeadershipCommunication

About the role

2020 Companies has a full-time Data Analyst opportunity representing our client, Samsung Electronics America.
The position will ensure all data is captured appropriately, reported against, and maintained clearly and accurately for the leadership team to review and act.
The role of a data analyst is to ensure reliable data by setting standards, identifying root causes, and helping to resolve issues.

The Data Analyst will support the entire Service/Repair Quality management team for Samsung, focusing on in-depth nationwide data, trends, and analysis for recommendations and improvements.

Experience setting up Quality/Sustaining engineering processes and procedures
Previous experience with OEM handset products, a combination of CDMA and GSM, and project/product management skills
Experience researching and resolving customer technical complaints and issues
Experience with using statistical process control and failure mode effect analysis FMEA (Failure Mode and Effects Analysis) applications
The ability to gather and analyze data from multiple sources, prepare spreadsheets, charts, graphs, and tables of information, and to plan and prioritize multiple work assignments
The ability to read, write, provide critical technical reviews, prepare reports, and understand technical manuals, test procedures, and technical product information
Preferred 1+ years' experience in a quality or wireless telecommunications position and long-term customer contact and relationship building
The ability to understand significant knowledge of circuit design of wireless handsets
The ability to develop and maintain excellent working relationships with multiple levels within the company and with external contacts including customers & authorized service agents etc.
Read and interpret detailed and complex customer requirements
Fully understanding of department KPIs and expectations

Preferred Bachelor's Degree, from an accredited college or university, or equivalent work experience in the telecommunications industry

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated.
We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees.
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer.

This listing is sourced directly from 2020 Companies's careers page and normalized into a canonical job model.