Waymark

Outreach Specialist/Care Coordinator, Manager - Greater Chicago, Illinois

Greater Chicago, Illinois · Contract

Sponsorship not specified$74k-$86kDetected 8 days ago

ExcelCustomer SupportEHR/EMRPublic HealthPatient CareLeadershipCommunicationMentoring

About the role

As the Outreach & Care Coordinator Manager for Waymark, you will lead our outreach & care coordinators (CC's) in the market.
Reporting to the VP of Market Operations, you will have individual contributor responsibilities as an outreach & care coordinator as well as management responsibilities for a team as the market grows - including helping them implement their day-to-day priorities, providing coaching and support around patient interactions, and managing performance to team and individual goals.
As a leader in a growing organization, you will also impact how we design, structure, and implement the CC experience for our employees, spanning recruitment, hiring and training, deployment, mentorship, support, resourcing, providing pathways to advancement, and advocating for CCs across our organization.

Lead and support CCs with adequate coaching, mentoring, and support to ensure competency and compliance with workflows.
Review data dashboards to manage CC performance relative to goals and identify strengths and opportunities to ensure goals are met or exceeded.
Continuously build community partnerships through either in-person or virtual meetings at community events.
Convenient options to support your commute needs.
COVID Vaccination: Waymark has adopted a policy on mandatory full vaccination to safeguard our employees, our partners, and the patients we serve from the hazard of COVID-19.
Work in conjunction with fellow local lead roles and care team members to ensure the seamless execution of cross-team workflows and projects.

Employment history and advance degree verification (when applicable) are included as part of the standard background check process.

Long time resident of the Greater Chicago area and knowledgeable of MCO and community resources.
Multilingual skills a plus.
$74,000 - $85,500
Here's what you can expect:
Incentive Program: Receive additional compensation through performance-based incentives that align with organizational goals and enhance patient outcomes.
You will be asked to attest to your COVID vaccination status after an offer of employment is made.
Offer of employment is contingent upon successful completion of a background check.
Don't check off every box in the requirements listed above?

Professional Development Stipend: A dedicated stipend supports professional development and growth.
As a healthcare company, we believe it is important for our employees and actions to reflect the best available science and the interests of public health.
Waymark will consider reasonable accommodations for individuals who cannot be vaccinated due to a disability or sincerely held religious belief
The overall care team is multidisciplinary and also includes licensed clinical social workers, pharmacists, and community health workers.
Work with the Operations and Learning & Development teams to hire, train, deploy, and provide ongoing support to local CCs.

This listing is sourced directly from Waymark's careers page and normalized into a canonical job model.