Rehlko
Senior Service Specialist (Florida, Georgia or Alabama)
Kohler,WI · Senior
No sponsorship$63k-$80kDetected 30 days ago
SalesCustomer SupportAR/VRCommunication
About the role
- Why Work at Rehlko Our work is guided by our purpose: creating an energy-resilient world for a better future.
- This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life.
- Our teams have the opportunity to provide a critical resource - energy - that ensures safety, security, and independence for people around the world.
Responsibilities
- Serve as a senior-level technical support contact, assisting dealers via phone, email, or digital platforms.
- Maintain detailed ticket notes and ensure follow-up until issues are resolved.
- Deliver hands-on technical training, product updates, and best practices during field visits.
- Support new dealer onboarding (through distributor) and ensure compliance with service policies and warranty procedures.
- Document field findings and escalate emerging product issues to engineering or quality teams.
- Participate in root-cause analysis efforts and support product improvement initiatives.
- Provide input on new model launches, service readiness, and parts support.
- Dealer Support & Field Service
- Under the direction of the Regional Manager, the Senior Service Specialist is responsible for delivering technical support, field service expertise, and dealer development for the Engine Division.
- The Senior Service Specialist ensures that dealers receive prompt, accurate, and professional support to maintain high customer satisfaction.
Requirements
- 3-5 years of experience in troubleshooting and repair of Gasoline Turf and Utility Engines and Diesel Engines and Common Rail Engines.
- Strong customer service skills are required
- Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
- The ideal candidate must be located in either Florida, Georgia or Alabama.
Nice to have
- An associate degree is preferred with strong emphasis in mechanical and electrical courses of study, or equivalent experience.
Compensation
- Competitive compensation and benefits
Benefits
- At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work.
- We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world.
- Competitive compensation and benefits
Company info
- Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation. Our Purpose-Creating an energy resilient world for a better future-and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at http://www.rehlko.com/who-we-are.
- In addition to the investment in your development, Rehlko offers a benefits package including a competitive salary, health, vision, dental, 401(k) with Rehlko matching, and more!?
- Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws.
- Americans with Disabilities Act (ADA)
- Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation.
- Our Purpose-Creating an energy resilient world for a better future-and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another.
- Learn more about Rehlko at http://www.rehlko.com/who-we-are.
- It is the policy of Rehlko to comply with all applicable provisions of the Americans with Disabilities Act (ADA) and corresponding national, state, local, or other applicable laws.
- Rehlko will not discriminate against any qualified associate or applicant with respect to any terms, privileges, or conditions of employment because of a person's physical or mental disability.
- Rehlko will provide a reasonable accommodation to associates or applicants with disabilities, in accordance with applicable laws.
- If you have a disability and require an accommodation in the application process or during the course of employment, please contact EnergyJobs@rehlko.com.
- Rehlko is an equal opportunity/affirmative action employer.
- Curiosity - Seek, learn, share
- Trust - Go farther together
- Pace - Focus to go faster
- Excellence - Find the win every day
- Our Purpose-Creating an energy resilient world for a better future-and
Visa & Work Authorization
- Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
This listing is sourced directly from Rehlko's careers page and normalized into a canonical job model.