Jobgether
Legal Intake Specialist
Canada
Sponsorship not specifiedDetected 23 hours ago
ComplianceCRMCommunicationProblem SolvingMentoring
About the role
- You will combine client service, communication, and consultative skills to understand callers' needs, qualify opportunities, and connect them with the right legal resources.
- You will play a key role in improving conversion processes, maintaining accurate records, and ensuring every potential client receives a high-quality interaction.
Responsibilities
- Handle inbound calls from potential clients with empathy, professionalism, and active listening to create a positive first impression.
- Qualify leads by gathering relevant information, understanding client needs, and determining suitability for available legal services.
- Follow up with potential clients, answer pre-consultation questions, and maintain engagement until appointments are confirmed.
- Manage sensitive client information with discretion, confidentiality, and a high level of professionalism.
- Collaborate with internal teams to ensure qualified opportunities are transferred smoothly and efficiently.
- Weekly coaching and call review sessions to support professional growth.
Requirements
- The ideal candidate will have experience in legal intake, client relations, or administrative roles within a law firm environment, combined with strong communication and sales-oriented skills.
- 3-5 years of experience in legal intake, legal administration, client services, or a similar law firm-facing role.
- Familiarity with legal CRM platforms such as Lawmatics or similar intake management tools.
- Ability to handle emotionally sensitive conversations with empathy, patience, and professionalism.
- Ability to work toward performance targets and thrive in a results-driven setting.
- Must be currently located in Europe or Latin America.
Skills
- The position requires empathy, professionalism, and strong attention to detail when managing sensitive personal situations.
Compensation
- Competitive monthly salary paid in USD.
Benefits
- 10 paid vacation days annually plus U.S. federal holidays.
Company info
- We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
- Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
- The final decision and next steps (interviews, assessments) are managed by their internal team.
- We appreciate your interest and wish you the best!
- Why Apply Through Jobgether?
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This listing is sourced directly from Jobgether's careers page and normalized into a canonical job model.