Interstatebatteries

Customer Service Representative

US-IA-Urbandale

Sponsorship not specifiedDetected 7 days ago

CRMExcelCustomer SupportResearchLeadershipCommunicationCritical ThinkingTime ManagementMicrosoft Office

About the role

As a Customer Service Representative (CSR), you bring value to the organization with your ability to handle virtually any customer related situation, regardless of their difficulty, with Integrity, Excellence, and a Servant's Heart.

Maintains customer accounts and the details of each customer interaction within the Customer Relationship Management (CRM) tool.
Ensures Partner satisfaction by providing back-end office support for sales, ordering, invoicing, shipping, warranties and other business-related needs.

High school diploma or GED is required.
Must be organized with strong time management skills.
Battery, automotive or industrial knowledge helpful but not required.
Ability to focus in an open work environment with multiple distractions.
Regularly required to use hands to grasp or handle, talk and hear, stand and walk.
1 - 2 years customer service experience preferred.
Able to communicate effectively with all levels of internal and external customers.
Must possess superb telephone etiquette and have solid vocabulary and math skills.
Motivated self-starter with pleasant personality and professional demeanor.
Able to use reason and critical thinking to identify, research, and resolve various issues.
Proficient with general office machines (PC, copier, fax, etc.) and Microsoft Office components (Outlook, Word, Excel).
Dependable and consistent performance and attendance.
Accurate typing at least 35 words per minute.
Ability to manage multiple tasks while maintaining a high level of accuracy.

2 years customer service experience preferred.
Must be fluent in English with excellent verbal and written communication skills
fluent in Spanish is a plus.

This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Specific vision abilities include close vision, depth perception and ability to adjust focus.

Interfaces and communicates with various internal and external customers.
We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.
Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.

ormation, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law

This listing is sourced directly from Interstatebatteries's careers page and normalized into a canonical job model.