Fragomen

Digital Adoption Lead

US-Corporate Remote · Contract

Sponsorship not specifiedDetected 14 days ago

Project ManagementPerformance ManagementCommunicationCollaborationMentoringPublic Speaking

About the role

This process may include verifying the candidate's identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.
We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making.

Lead the planning and execution of change management strategies to drive technology adoption, developing comprehensive approaches to overcome adoption barriers and sustain user engagement
Partner with stakeholders across functions to align on adoption priorities, ensuring technology initiatives are sequenced and resourced for successful rollout
Develop clear and compelling narratives around technology changes, helping stakeholders and end users understand the business value and their role in successful adoption
Develop and maintain an in-depth understanding of the organization's technology landscape and competitive environment to inform adoption priorities and ensure initiatives remain differentiated and forward-looking
Develop and execute integrated communication, training, and enablement strategies to support technology rollouts
Create scalable adoption assets, including marketing and training materials (e.g., playbooks, videos, FAQs, and reusable resources)
Leverage a range of communication channels (e.g., intranet, webinars, email) to drive awareness and reinforce adoption
Act as a bridge between technical teams (Data, Product, Architecture, Engineering, Support) and business stakeholders
Build strong cross-functional relationships to champion technology initiatives
Partner with cross-functional teams to define rollout readiness criteria, establish adoption processes, and ensure all stakeholders are aligned and prepared for successful technology deployments

Anticipate and address resistance, ensuring a smooth transition to technology-enabled workflows
Facilitate workshops and feedback sessions to ensure alignment, usability, and continuous improvement
Define success metrics (e.g., adoption rates, ROI, productivity gains) for technology initiatives
Provide regular reporting on adoption progress, insights, and outcomes to stakeholders
Stay current with industry trends and best practices in technology adoption and change management, proactively identifying opportunities to enhance adoption processes and outcomes
Bachelor's degree in Business, Technology, or a related field AND 7+ years of experience in technology adoption, change management, or digital transformation
OR Master's degree in Business, Technology, or a related field AND 5+ years of experience in technology adoption, change management, or digital transformation
OR equivalent practical experience

Innovative mindset with a track record of identifying opportunities for technology adoption and driving continuous improvement
Excellent communication and storytelling skills, translating complex technical concepts into clear business value
Strong program and project management capabilities, with experience managing multiple initiatives simultaneously
Ability to quickly understand and apply advanced technologies in a business context
Comfortable working across a variety of digital platforms and quickly adapting to new tools and technologies
Ability to work effectively in a remote environment, demonstrating strong ownership, communication, and collaboration
All offers and/or employment contracts are contingent upon the successful completion of the Firm's pre-employment screening process.
All hiring decisions are made by people.

Build internal adoption capability by coaching and mentoring team members, fostering a culture of continuous learning and sustained technology engagement

This listing is sourced directly from Fragomen's careers page and normalized into a canonical job model.