Routeware

Routeware

Product Manager – Customer Engagement & Education

Remote (United States)

Sponsorship not specifiedDetected 19 days ago
RESTData AnalysisLLMsA/B TestingAccessibilityProduct ManagementAgileJiraConfluenceStakeholder ManagementCustomer SuccessCommunicationCollaborationAdaptability

About the role

  • Our solutions help organizations save time and money, increase efficiency, improve safety and help make our world a greener place.
  • Based in Portland, Oregon, the company employs a distributed team across North America and the UK.
  • Our work environment is collaborative, dynamic, fast-paced, and fun with a strong appreciation for innovation and initiative.

Responsibilities

  • Partner closely with the Director of Product and our senior PM to execute the product line roadmap.
  • Partner with PMs on adjacent product lines as we work toward a more unified portfolio.
  • Partner with Marketing, CS, and Support on go-to-market - release readiness, internal enablement, customer comms, and adoption tracking after launch.

Requirements

  • 2-3+ years in Product Management or Product Ownership in SaaS, with progressive scope and ownership.
  • Experience working with distributed or offshore engineering teams - or strong evidence of the written clarity and async habits that make it work.
  • Familiarity with AI / LLM-powered product capabilities and the judgment to know where they add real value vs. where they're overkill.
  • Track record contributing to product integration or unification work across multiple product lines.
  • Experience shipping AI features into a consumer-facing product.
  • Familiarity with localization, accessibility, and multi-tenant product configurability.
  • Required Background shipping consumer-facing or resident-facing product - not just internal B2B tooling.

Skills

  • the apps, calendars, sorting tools, notifications, and educational content that millions of residents actually use.

Benefits

  • Bonus Background in civic tech, B2B2C, waste/recycling, utilities, or other municipal-adjacent SaaS.
  • Experience with behavior-change product design or educational/content-heavy product surfaces.
  • Help identify, scope, and ship AI-powered capabilities in the resident journey - smarter search, conversational sorting guidance, personalized education, contamination reduction.

Company info

  • Transform waste collection to drive a better future for generations to come.
  • Our Values: Adaptability - The waste industry and technology are ever-changing, and the Routeware team never stops adapting to be at the forefront of technology innovation, supporting our customers to stay ahead.
  • Mission-driven - At Routeware, it matters to us that our work has a lasting positive impact on our customers' outcomes, our fellow team members' well-being, and the long-term sustainability of our environment.
  • Human-first - While technology drives our products; the real, live, caring people at Routeware are the true drivers of meaningful outcomes for our customers.
  • POSITION OVERVIEW Routeware's Customer Engagement & Education product line is how municipalities turn waste and recycling policy into resident behavior.
  • It's the layer where a city's collection program meets the household: the apps, calendars, sorting tools, notifications, and educational content that millions of residents actually use.
  • Our customer is a municipal program manager; our user is a resident who just wants to know if Tuesday is a holiday and whether pizza boxes go in recycling.
  • We're hiring a Product Manager to help drive day-to-day execution on this product line.
  • You'll partner closely with the Director of Product and our senior PM in the space - taking on roadmap delivery, story writing, sprint execution, and validation work.
  • Over time, as we unify teams and integrate further with the rest of the Routeware platform, your scope and ownership will grow.
  • You'll also work with a distributed engineering team that includes offshore developers, which means written clarity, detailed acceptance criteria, and async-friendly working habits matter.
  • This is a meaningful seat for a PM with a few years under their belt who wants to ship product in a B2B2C SaaS environment with a real consumer-facing surface.
  • It's also a great place to apply AI to a real-world problem - both exploring opportunities and helping ship production features that improve recycling literacy, reduce contamination, and drive adoption.
  • Roadmap Execution & Delivery: Partner closely with the Director of Product and our senior PM to execute the product line roadmap.
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This listing is sourced directly from Routeware's careers page and normalized into a canonical job model.