PERSUIT
Onboarding Manager
New York, New York, United States · Mid
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About the role
- As we continue to scale, you will also play an important role in refining onboarding processes, leveraging technology and AI-driven solutions, and contributing to the evolution of our onboarding strategy and playbooks.
Responsibilities
- Client Onboarding & Implementation Own and manage onboarding for 8-12 enterprise clients simultaneously, guiding them through all phases of implementation and adoption.
- Lead clients through onboarding projects ranging from 3-6 months, ensuring milestones, deliverables, and timelines remain on track.
- Project Delivery & Risk Management Identify, manage, and escalate risks to onboarding project plans proactively before they impact outcomes.
- Partner with internal and external stakeholders to remove blockers and ensure successful implementation.
- Lead kick-off meetings, project reviews, and training sessions.
- Build trusted relationships with senior legal, procurement, operations, finance, and technology stakeholders.
- Drive accountability while maintaining strong client relationships and a positive customer experience that builds long-term trust and growth opportunities.
- Platform Adoption & Technical Onboarding Develop expertise in the PERSUIT platform and associated workflows, including eBilling functionality and platform configuration.
- Collaborate with subject matter experts to support more complex technical requirements and integrations.
- Contribute to support ticket resolution and troubleshooting with users.
Requirements
- Candidates must have current, valid work authorization in the United States.
- Required Bachelor's degree or equivalent experience.
Company info
- While we have a strong preference for candidates based in the New York / New Jersey metropolitan area, we are also open to exceptional candidates residing in the Eastern Time Zone.
- Unfortunately, we are not able to provide sponsorship for visas or work permits at this time.
- We are seeking an experienced and driven Onboarding Manager to lead enterprise client implementations and onboarding programs.
Visa & Work Authorization
- Candidates must have current, valid work authorization in the United States
This listing is sourced directly from PERSUIT's careers page and normalized into a canonical job model.