ysm

Care Management Specialist (HOPE Program)

Toronto, Ontario

Sponsorship not specifiedDetected 20 days ago

SalesforceRecruitingCollaborationPublic Speaking

About the role

Reporting to the Evergreen Care Management Supervisor, this role assists youth on their journey toward life stabilization by coordinating internal and external referrals, supporting justice system navigation, and fostering meaningful community partnerships.
The successful candidate will provide structured case management, facilitate workshops and outreach initiatives, and contribute to a supportive, faith-based environment grounded in YSM's mission, values, and Biblical foundations.

Support youth in navigating the criminal justice system, including legal aid access, court preparation, disclosures, and court accompaniment
Develop and implement individualized service plans focused on stabilization, reintegration, and personal development
Collaborate with internal YSM teams to ensure continuity of care and coordinated service delivery
Maintain accurate case notes, service plans, documentation, and data entry within organizational systems (e.g., TIMES, Google Drive)
Manage client intakes and maintain an active caseload
Design and facilitate workshops focused on emotional regulation, conflict resolution, life skills, employment readiness, restorative practices, and decision-making
We are seeking an Evergreen Care Management Specialist (HOPE Program) to support justice-involved youth through holistic, wraparound case management services.

Minimum 2-3 years of experience in case management, youth work, justice services, community outreach, or a related social services environment
Strong understanding of trauma-informed, strengths-based, and anti-oppressive practices
Experience facilitating workshops, group programming, or youth engagement initiatives
Ability to work independently while collaborating within a multidisciplinary team
Proficiency with case management documentation, data entry systems, and Microsoft/Google Office platforms
Post-secondary education in Social Work, Child & Youth Care, Community Services, Psychology, Criminology, or a related field
Experience supporting justice-involved youth and navigating community and legal support systems
Excellent interpersonal, crisis intervention, advocacy, and conflict-resolution skills
Strong organizational, administrative, and time-management abilities
Comfortable working flexible schedules and within community-based settings
CPI/de-escalation training or willingness to obtain training is considered an asset
Demonstrated personal commitment to and understanding of the mission and values of YSM

YSM offers market competitive rates and will pay a starting salary of $54,016.58 for this role, combined with a comprehensive suite of benefits and perks.
Deadline for Application: Until position is filled
While we appreciate all responses, only candidates under consideration will be contacted.
YSM welcomes and encourages applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process.
Please note that this position is for an existing vacancy, and YSM do not use any form of artificial intelligence (AI) at any stage of the recruitment process.

As a staff member at YSM, some of the things you can look forward to include a values-based and highly collaborative and engaging work environment with a high value on staff's mental health and well-being
If you are inspired by our vision and feel a true call to contribute to YSM's work, we'd love to hear from you.
Coordinate internal and external referrals for mental health, housing, employment, healthcare, legal supports, and additional services

meaningful, innovative and impactful work, with opportunities to make a difference in the lives of children, families, and the community.

This listing is sourced directly from ysm's careers page and normalized into a canonical job model.