Clearfield

General Manager - Apply for Future Openings!

All locations (US)

Sponsorship not specifiedDetected 55 days ago

Customer SupportLeadershipCommunicationMentoringOrganizational Skills

About the role

Spend at least 80% of your time on the floor in a customer-facing environment at the airport
Business owner for the airport P&L and responsible for driving overall strategy to achieve KPIs & metrics

Build stakeholder relationships with TSA, airline and airport partners
support needs &/or inquiries in a timely manner, escalating to a higher level as necessary
Manage day-to-day operations of a team of Ambassadors and Managers that utilize CLEAR technology to perform duties related to airport security, customer service and sales
Hire, develop and sustain a diverse team of talent who successfully and consistently deliver on the CLEAR objectives related to security, service, and sales.
Performance manage salaried and hourly team members by evaluating performance on an ongoing basis with the ability to have tough conversations
Drive employee engagement and foster an environment where team members are accountable for delivering exceptional security and customer service experiences while continuously sharing the CLEAR story
Manage labor to ensure highest utility, and oversight of payroll and scheduling

At least 6 years of leadership experience in a high volume, fast-paced, and customer-facing environment (i.e. retail, restaurants, hospitality, rental cars).
You are self-motivated, positive and possess a passion for fostering a great sense of teamwork
You have high standards, excellent interpersonal and communication skills, and are committed to training, mentoring, and motivating your team.
Experience reviewing and reporting on KPIs on a regular basis.
Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations
Required to successfully complete a government background investigation

Competitive compensation structure with base and target bonus
3 weeks paid time off (inclusive of vacation & sick time), increasing with time in service and 10 company-paid holidays
$100 monthly wellness stipend for health and fitness-related expenses
401k Retirement Plan with company match
Comprehensive benefit offerings that include medical, dental, vision, pet, home, and auto insurance, company-paid disability and life insurance
Family Planning benefits through KindBody
Paid Parental Leave
Family, Military & Bereavement Leave Program

A Day in the Life at CLEAR
How CLEAR works
Our Values
CLEAR is an equal opportunity employer and does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
We are committed to a transparent and secure hiring process.
All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile).
We encourage candidates to remain alert to job scams and to report any suspicious activity.
If you're open to relocating, we offer relocation assistance and will consider placement at one of our current or upcoming airport locations where your talents are most needed.

This listing is sourced directly from Clearfield's careers page and normalized into a canonical job model.