Maple
Service Operations Manager (Virtual Care)
Toronto, Ontario · Full-time
Sponsorship not specifiedDetected 1 day ago
RESTProduct ManagementProduct StrategyRecruitingCustomer SupportEpicCommunicationPublic Speaking
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Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- This is an individual contributor role within the CCSO Centre of Excellence, focused on designing, implementing and scaling high-quality virtual care services across Maple's platform.
- You'll operate at the intersection of clinical operations and product-translating service strategy into scalable workflows and driving the successful rollout of new features and programs.
- You'll be a key driver of execution across CCSO initiatives, ensuring service delivery is operationally sound, ready for our network of practitioners, and aligned with where the organization is going.
Responsibilities
- Over the next 12 to 18 months, you'll drive measurable improvements in service adoption, satisfaction and operational efficiency, and play a key role in scaling new and existing services across our B2C and B2B channels.
Requirements
- Three or more years of experience in healthtech, consulting, operations or service design and implementation roles
- A track record of executing cross-functional initiatives from concept to rollout
- Strong analytical and business acumen-you can turn data insights into operational and service improvements that actually move the needle
- Experience translating business, clinical or technical requirements into operational processes
- Comfort working with AI tools-and a curiosity about how they can be applied to make service delivery faster, smarter and more scalable
- Strong systems thinking, with the ability to design and improve complex workflows
- A proven ability to manage multiple priorities and deliver results in a fast-paced environment
- Excellent verbal and written communication skills, with the ability to deliver compelling presentations that influence and align stakeholders
- Familiarity with virtual care, digital health or regulated environments-nice to have
- Play to your strengths. Finding the right fit goes both ways - so this section is yours to complete. When you join, you'll add the unique strengths you bring that aren't captured above.
- How we'll support you
- We recognise our people's health is everything. That's why we take care of them.
- Maple for you and your family: 24/7 access to general practitioners, pediatrics, and mental health therapy for you and your family. Care starts on day one.
Nice to have
- Experience working with product teams or supporting product rollouts-nice to have
Compensation
- $93,500 - $104,500
- We encourage open conversations about pay.
- If you have questions about how compensation works at Maple, you're welcome to ask at any point in the interview process.
- An annual budget built for your growth and well-being.
- Enjoy the flexibility to work internationally in eligible countries for up to 5 days per year.
Benefits
- Use it for professional development, wellness expenses, or a one-time boost to your retirement savings.
- We provide 10 dedicated days for rest, medical appointments, or caregiving, so you can show up at your best.
- Group Retirement Savings Plan:
- Invest in your future with our group retirement plan.
- Vacation: 3 weeks
Company info
- At Maple, we're committed to the safety and security of our platform.
- We're looking for a Service Operations Manager to join our Clinical and Customer Support Operations (CCSO) department.
This listing is sourced directly from Maple's careers page and normalized into a canonical job model.