Invoca
Customer Success Manager
US-Remote
Sponsorship not specified$100k-$105kDetected 7 days ago
Machine LearningComplianceProject ManagementGoogle AdsHubSpotSalesforcePerformance MarketingAccount ManagementCustomer SuccessHIPAAResearchCommunicationCollaboration
About the role
- Reporting to the Vice President of Customer Success, you will leverage both human and digital touchpoints to guide customers throughout their lifecycle - driving adoption, expansion, and retention.
- Our goal is to empower customers with actionable insights, making their organizations more successful because of Invoca.
- Apply AI in your day-to-day workflow - using AI-assisted tools to analyze account health, surface risks and opportunities, prepare business reviews, and personalize customer communications at scale - so you spend more time on high-value strategic work.
Responsibilities
- Act Like an Owner - We own our outcomes, operate with high agency and a bias for action, and put impact ahead of politics.
- we share playbooks, celebrate each other's wins, and hold a high bar for the impact we deliver to the people and organizations we serve.
- Develop and execute strategic account plans that maximize adoption, retention, and expansion across each account.
- Proactively identify risks and opportunities, mobilizing internal teams (Sales, Product, Marketing, and Support) as needed.
- Foster long-term relationships that drive high satisfaction, advocacy, and loyalty.
- Working hand-in-hand with Sales, Product, Marketing, and Support, the team drives adoption, retention, and expansion while serving as the voice of the customer inside Invoca.
- We win as a team: we share playbooks, celebrate each other's wins, and hold a high bar for the impact we deliver to the people and organizations we serve.
Requirements
- The ability to consult and communicate effectively with all levels of an organization, from end users to executives.
Skills
- Strong project management skills, with experience prioritizing competing initiatives.
Compensation
- Compensation, Benefits & Perks
Benefits
- Flexible Time Off - We encourage a healthy work-life balance.
- Our flexible paid time off policy allows you to recharge and take time away as needed.
- Health Benefits - Our healthcare program includes medical, dental, and vision coverage, with multiple plan options to choose what works best for you and your family.
- Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
- Stock Options - All employees are invited to share in Invoca's success through stock options.
- Mental Health Program - Well-being support on a broad range of issues is available through our SpringHealth program.
- Paid Family Leave - Up to 12 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.
- Paid Medical Leave - Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.
- InVacation - As a thank-you to our long-term team members, we offer a bonus after 7 years of service.
- Wellness Subsidy - We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.
- Position Base Range - $100,000-$105,000/year plus bonus.
- We are looking for an experienced Customer Success Manager to advise and support a portfolio of customers within the Healthcare segment, managing $3-$5M in revenue.
Company info
- About Invoca
- Invoca is the leading AI-powered conversation intelligence platform.
- We empower marketing, sales, customer experience, and contact center teams to unlock the intent and insights within every customer interaction - driving better customer experiences, increased revenue, and improved operational efficiency.
- Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture.
- Our Customer Success team is the engine behind long-term customer value at Invoca.
- We partner closely with our Healthcare customers - from multi-location provider groups and health systems to digital health and patient-acquisition marketers - to turn conversation intelligence into measurable business outcomes.
- Confidently articulate the value of Invoca's AI-powered conversation intelligence to customers, translating platform capabilities into outcomes that matter to healthcare marketers, patient-access leaders, and contact center teams.
- Advocate for customers internally, providing feedback that influences product development and innovation.
- Customers First, Anchored in "5 Whys" - We keep customers at the center, dig past the initial ask to the root cause, and play the long game to help them grow and stay.
Visa & Work Authorization
- al employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status
This listing is sourced directly from Invoca's careers page and normalized into a canonical job model.