ems
Executive Director of Clinical Healthcare Operations
Baltimore, Maryland · Director · Full-time
Sponsorship not specified$28k-$48kDetected 20 days ago
ComplianceHRPatient CareLeadershipCommunication
About the role
- DISCLOSURES The specific statements shown in each section of this job description are not intended to be all-inclusive.
- The job's responsibilities/tasks may be modified and/or expanded over time.
- The company will inform the personnel member when changes in the respective job description are made.
Responsibilities
- Coordinate operational communication between executive leadership, program leadership, compliance teams, billing departments, credentialing personnel, HR, finance, IT, and administrative support teams
- Support recruitment activities, onboarding coordination, workforce accountability, leadership development, and staff performance improvement initiatives
- Support organizational readiness for audits, inspections, accreditation reviews, payer evaluations, licensing reviews, and regulatory compliance activities
- Implement process improvements, workflow standardization efforts, operational controls, and accountability measures to strengthen organizational performance
- Support operational planning, program development, expansion initiatives, restructuring efforts, and stabilization activities across assigned programs and service lines
- Support continuity planning, emergency response coordination, crisis management activities, and operational recovery efforts during urgent or high-risk situations
- Maintain professionalism, confidentiality, accountability, and alignment with organizational policies, operational standards, and executive leadership directives
- Support organizational restructuring efforts, workflow stabilization initiatives, program transitions, or newly assigned operational projects as directed by executive leadership
- Provide operational leadership support during accreditation reviews, payer evaluations, site visits, emergency inspections, or regulatory inquiries
- Coordinate with internal departments and external partners regarding unforeseen operational priorities, organizational risks, or urgent business matters
Requirements
- Participate in urgent meetings, inspections, investigations, audits, corrective action discussions, or executive leadership consultations as required
- Ability to review operational reports, documentation records, compliance materials, staffing schedules, billing-related information, audits, and workflow data for extended periods of time
Compensation
- $28.00 - $48.00 per hour commensurate with education, proven experience, real estate operations background, property management experience, construction/facility oversight experience, asset management ability, leadership background, and demonstrated capacity to manage multiple, projects, vendors, and operational teams.
Benefits
- This position is eligible for standard W-2 employee benefits, including but not limited to those outlined in the Company's official benefits package.
- Full details are provided in the current benefits package documentation.
- Provide executive-level operational oversight across assigned healthcare and behavioral health programs and service lines
- Monitor day-to-day operational workflows, staffing coverage, scheduling coordination, and service delivery performance
- Monitor documentation accountability, compliance readiness, credentialing coordination, authorization tracking, and operational controls affecting healthcare and behavioral health services
- Coordinate with billing and administrative teams regarding operational barriers affecting reimbursement, billing readiness, documentation completion, and revenue cycle performance
- Support emergency operational coverage needs during staffing emergencies, call-outs, program disruptions, or high-risk operational situations
- Assist with crisis response coordination, continuity planning, operational recovery efforts, and emergency preparedness activities across assigned healthcare and behavioral health programs
Company info
- Enterprise Management Solutions, LLC (EMS) is a full-spectrum consulting and management firm specializing in back-office operations, financial infrastructure, and executive oversight for health and human services organizations.
- We provide strategic support to affiliated companies through contractual partnerships, optimizing operations and maintaining compliance across multiple industries including behavioral health, primary care, real estate, supportive housing, and food service.
- Our goal is to relieve mission-driven companies of administrative burden by overseeing financial and operational systems that allow leadership teams to focus on quality care and innovation.
- https://enterprisemgmtinc.com/
- hr@enterprisemgmtinc.com
- Enterprise Management Solutions, LLC
- DIVISION: Operations
- ACCOUNTABLE TO: Chief Operating Officer
- ACCOUNTABLE FOR: The Executive Director of Clinical Healthcare Operations is accountable for providing executive-level operational oversight across assigned healthcare and behavioral health programs, ensuring organizational efficiency, regulatory readiness, staffing accountability, workflow performance, and service delivery excellence.
- This role is responsible for overseeing operational leadership teams, supporting compliance initiatives, strengthening documentation and billing readiness processes, monitoring workforce performance, and maintaining operational consistency across multiple entities and service lines.
- The Executive Director is accountable for identifying operational risks, implementing process improvements, supporting organizational growth initiatives, and ensuring alignment with executive leadership priorities while maintaining high standards of professionalism, accountability, quality, and patient-centered operational support.
- WORK SCHEDULE: Work schedule consists of a full-time Monday through Friday schedule from 8:00 AM to 5:00 PM totaling 40 hours per week; however, scheduling needs may vary based on operational demands including staffing shortages, audits, inspections, compliance matters, patient care concerns, service delivery issues, program deadlines, workflow disruptions, regulatory requirements, emergency operational matters, and other urgent healthcare or behavioral health operational priorities.
- Position may require occasional evening, weekend, holiday, or emergency availability to support operational continuity, compliance readiness, staffing coverage, patient access, service coordination, organizational stability, and executive leadership needs across assigned healthcare and behavioral health programs and locations.
This listing is sourced directly from ems's careers page and normalized into a canonical job model.