Codes Health

Customer Success Manager

New York, NY, US · Full-time

Sponsorship not specified$90k-$160kDetected 16 days ago

Customer SuccessLeadershipCommunicationOrganizational Skills

About the role

Own onboarding and implementation end-to-end, ensuring every new customer gets to value and usage quickly
Drive ongoing account engagement, including regular check-ins, business reviews, and tailored product trainings
Partner closely with Product, Engineering, and Operations to translate customer feedback into clear product requirements, surface bugs or workflow gaps, and help prioritize what we build next
you will own customer relationships end-to-end, from onboarding and implementation through renewal and expansion, while simultaneously creating the playbooks, processes, and feedback loops that enable us to scale.
Legacy record retrieval is notoriously slow and unreliable; our system uses AI to deliver decision-ready records much faster and more accurately.
Enjoy building from scratch and are excited to define the first CS playbooks, processes, and metrics for a growing team

You'll join a team that combines deep operational expertise with modern technology to rebuild a broken process.

About Codes Health
At Codes Health, we are building the modern platform for medical record retrieval.
We support practices ranging from Plaintiff Law to Specialty Healthcare.

Are deeply customer-obsessed and care about delivering real, measurable outcomes for our customers
Take ownership even within ambiguity; if something is broken, you jump in to fix it with anyone telling you to do so
Serve as the primary point of contact and trusted advisor for our customers, building deep relationships with legal, operations, and case teams and becoming their go-to partner
Lead product rollouts and feature adoption by communicating new capabilities to customers, driving early usage, and gathering structured feedback to continuously improve the product
Sitting at the intersection of operations, product, and customer outcomes, you will partner closely with operations and engineering to translate real customer needs into product improvements, while acting as a trusted advisor and advocate for our customers' success.
We are a well-funded, rapidly growing team focused on growing 100x from where are today.
Our mission is to automate record retrieval, which will only be achieved through innovative engineering and relentless execution.
you can juggle many customers, priorities, and requests without dropping the ball
Are a clear, warm communicator who can simplify complex or messy situations for customers and teammates

This listing is sourced directly from Codes Health's careers page and normalized into a canonical job model.