Happy Health
Customer Support Specialist
Austin, TX
Sponsorship not specifiedDetected 49 days ago
CRMLogisticsCustomer SupportEHR/EMRFDA RegulatoryMedical Devices
About the role
- The Customer Support Specialist is a service-oriented position that helps navigate clients along their journey at Happy Health.
- This role delivers fast, empathetic, and accurate support across digital and phone channels to assist clients with technological and on-boarding issues, financial and program-related questions, as well as scheduling and case escalation to clinical and non-clinical resources within the Happy Health program.
Responsibilities
- Customer Support
- Provide exceptional support across phone, email, chat, and other channels with a client-first, high-empathy approach.
- clearly document findings and escalate complex cases as needed.
- Maintain accurate records in internal systems (CRM/ticketing/EHR tools as applicable), including clear issue summaries, actions taken, and next steps.
- Device, Fulfillment, & Logistics Support
- This position is execution-focused and emphasizes excellence in day-to-day support operations, documentation, and problem-solving.
Benefits
- an FDA-cleared medical device integrating advanced biometric sensors with AI-powered analysis to deliver highly accurate diagnostics and longitudinal management at home.
Company info
- Happy Health is revolutionizing sleep medicine delivery through our comprehensive telehealth platform. We've eliminated the traditional barriers to sleep care - no more waiting months for appointments or spending uncomfortable nights in sleep labs. Our patients receive FDA-cleared home sleep testing via Happy Ring, connect with board-certified sleep specialists, and when required, begin evidence-based treatment within just 5 days. Ongoing physiological data monitoring with the Happy Ring enables real-time condition management, combination therapies, and drives measurable outcomes.
- Happy Ring represents the future of sleep diagnostics: an FDA-cleared medical device integrating advanced biometric sensors with AI-powered analysis to deliver highly accurate diagnostics and longitudinal management at home. For sleep medicine physicians, this means you'll have access to high-quality diagnostic data that empowers you to make confident clinical decisions for your patients, and integrate multimodal treatments that focus on root-cause solutions.
- Position Summary
- The Customer Support Specialist is a service-oriented position that helps navigate clients along their journey at Happy Health. This role delivers fast, empathetic, and accurate support across digital and phone channels to assist clients with technological and on-boarding issues, financial and program-related questions, as well as scheduling and case escalation to clinical and non-clinical resources within the Happy Health program. This position is execution-focused and emphasizes excellence in day-to-day support operations, documentation, and problem-solving.
- Happy Health is revolutionizing sleep medicine delivery through our comprehensive telehealth platform.
- We've eliminated the traditional barriers to sleep care - no more waiting months for appointments or spending uncomfortable nights in sleep labs.
- Our patients receive FDA-cleared home sleep testing via Happy Ring, connect with board-certified sleep specialists, and when required, begin evidence-based treatment within just 5 days.
- Ongoing physiological data monitoring with the Happy Ring enables real-time condition management, combination therapies, and drives measurable outcomes.
- Happy Ring represents the future of sleep diagnostics: an FDA-cleared medical device integrating advanced biometric sensors with AI-powered analysis to deliver highly accurate diagnostics and longitudinal management at home.
- For sleep medicine physicians, this means you'll have access to high-quality diagnostic data that empowers you to make confident clinical decisions for your patients, and integrate multimodal treatments that focus on root-cause solutions.
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This listing is sourced directly from Happy Health's careers page and normalized into a canonical job model.