Ownwell

Ownwell

Revenue Recovery Lead

Austin, TX · Exec

Sponsorship not specifiedDetected 50 days ago
SQLMachine LearningData ScienceCustomer SuccessCustomer SupportAR/VR

About the role

  • Ownwell has grown rapidly across multiple product lines and geographies.
  • You'll inherit a playbook but come in and rewrite it, iterate, and improve it.
  • It's high-visibility, high-autonomy, and high-impact.

Responsibilities

  • Build the foundation (first 90 days)
  • Document dispute resolution processes and SLAs.
  • Own the motion (ongoing)
  • Build the measurement infrastructure: DSO, bad debt rates, recovery rates by channel and cohort.
  • Own the compliance layer and make sure our approach is airtight.
  • Develop the escalation framework from first reminder to write-off - these thresholds don't exist yet, and you'll create them.
  • Own your career; we are here to support you in the journey.
  • Access to First Round Network to build your community outside of Ownwell.

Nice to have

  • We'd rather hire someone brilliant who learns collections in 90 days than someone who's been doing it the same way for a decade.

Skills

  • DSO, bad debt rates, recovery rates by channel and cohort.
  • A builder, not a maintainer.
  • An operator who executes with speed and creativity.
  • AI-fluent and tool-curious.
  • A great communicator who genuinely likes talking to people.

Compensation

  • Learning support through a $1,000 stipend per year to enable investing in your individual learning needs.

Benefits

  • Entrepreneurial culture.
  • We believe in giving you the flexibility to own your time off.
  • In addition to flexible time off, you will get 11 company holidays.
  • Competitive health benefits.
  • We care for you and your family's health, as reflected in our benefits coverage.
  • Learning support through a $1,000 stipend per year to enable investing in your individual learning needs.
  • Supporting parental journey.
  • We offer up to 16 weeks of fully paid parental and bonding leave to support your journey as a new parent.
  • Equity participation.

Company info

  • Design and implement automated outreach workflows that respect the nuances of how and when our customers are billed.
  • Talk to customers directly.
  • You actively use AI in your work today - not as a novelty, but as a core part of how you get more done.
  • A great communicator who genuinely likes talking to people. A meaningful part of this role is engaging with customers who owe us money but also benefited from our services. That's a nuanced conversation. You handle it with empathy, clarity, and firmness.

Visa & Work Authorization

  • We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any o
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This listing is sourced directly from Ownwell's careers page and normalized into a canonical job model.