Thumbtack

Thumbtack

Sr. Manager, Success Operations

Remote, United States · Senior

Sponsorship not specified$190k-$246kDetected 39 days ago
Data ScienceForecastingPerformance ManagementCustomer SuccessLeadershipMentoring

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odds of building a lasting career here

56Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role72
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 12 green-card filings in this occupation, 100% were for a worker who already held the job.

Files H-1B transfers

11 transfer filings in the last year, covering 11 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • You'll decide where AI genuinely reduces manual load and where a human needs to stay in the loop.

Responsibilities

  • Set the strategy, tooling, and outcome goals for the operations behind our biggest growth areas: launching and scaling new partner motions, keeping the supply of qualified pros ready, running the hands-on fulfillment that ensures jobs get matched and completed, and driving the test-and-learn engine that improves programs across Success.
  • Serve as the single Commercial Ops liaison to Partnerships, translating new partner commitments and growth spikes into staffed, tooled, supply-ready frontline execution.
  • Lead execution across Success, Partnerships, Product, Data Science, and Finance, resolving dependencies and adapting priorities as partner volume and supply needs change.
  • Own headcount and capacity forecasting, business reviews, and executive narratives that translate fulfillment and supply signals into staffing plans and actionable directives.
  • Lead and evolve a high-performing team of senior individual contributors, and/or operations analysts through strategic hiring, coaching, performance management, role clarity, and team-composition decisions.
  • Our team partners across Sales, Success, Service, Partnerships, Product, Data Science, and Finance to create clarity, alignment, and an operating rhythm that keeps the marketplace healthy.
  • We focus on building reliable processes, defining clear success metrics, generating insights that guide decisions, and driving the cross functional execution needed to improve marketplace outcomes.

Requirements

  • You will also shape team capabilities, leadership effectiveness, and talent decisions required to scale this work across Success.
  • Experience in a two-sided marketplace, gig economy platform, or fast-moving consumer/SMB ecosystem, ideally one that was supply-constrained or required balancing supply and demand.
  • Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Skills

  • THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.
  • Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements.

Compensation

  • For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $190,400 - $246,400.
  • For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $171,700 - $222,200
  • For candidates living in all other US locations, the expected salary range for this role is currently $161,500 - $209,000

Benefits

  • Oversee the supply health model, dashboard, and levers, directing where to acquire, reactivate, or adjust pricing and job-fit while giving leaders a clear view of coverage, gaps, and required actions.
  • Quantitative fluency: comfortable enough with coverage ratios, propensity or probability-based models, or similar frameworks to direct someone building one and sanity-check their output yourself.

Company info

  • We are looking for a Sr.
  • We design the strategies, programs, and processes that help pros and customers realize value quickly and predictably.

Equal opportunity

  • Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities.
  • If you would like to request a reasonable accommodation for a medical condition or disability during any part of the

Visa & Work Authorization

  • x, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or
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This listing is sourced directly from Thumbtack's careers page and normalized into a canonical job model.