Zayo
Customer Account Manager, Federal
United States · Senior · Contract
No sponsorship$75k-$108kDetected 6 days ago
Data EngineeringAccount ManagementNegotiationBudgetingProcurementCAMCommunicationProblem Solving
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odds of building a lasting career here
42Risky
Cap-exempt (no lottery)0
Sponsors this role58
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70
Thin sponsorship signal and lottery-bound (~30% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
1 transfer filing in the last year, covering 1 worker. Median labor-condition decision: 318 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers.
- Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access.
- Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Responsibilities
- Develop multi-year account, renewal, and network plans informed by customer priorities, service needs, contract position, funding cycles, procurement timelines, competitive risk, and financial exposure.
- Own revenue protection, churn management, renewal execution, and expansion strategy for assigned accounts.
- Develop and execute customer strategies aligned to agency missions, technology roadmaps, budgets, acquisition plans, and Zayo capabilities.
- Navigate and leverage Federal contract vehicles, cooperative purchasing programs, Federal consortiums, and other public-sector procurement mechanisms to support renewals and growth.
- Manage material churn forecasts and mitigation plans while balancing customer outcomes with pricing discipline, contract terms, margin, capital recovery, and long-term account value.
- Develop and negotiate save, replacement, portability, migration, network-redesign, relocation, decommission, and contract-restructuring strategies appropriate to the customer and procurement environment.
- Lead customer business reviews and executive engagements focused on service performance, business priorities, upcoming procurements, renewal readiness, funding opportunities, and future network requirements.
- Develop and maintain strong operational, commercial, and executive relationships with Public Sector
- As part of the application, hiring, onboarding, and/or employment process, Zayo or its affiliates, partners, and vendors may collect, store, and use biometric identifiers and biometric information (collectively, "Biometric Data"), such as fingerprints, facial geometry scans or other unique biological characteristics.
- This role serves as a strategic customer partner and revenue steward, managing renewals, retention, churn risk, expansion opportunities, and complex customer requirements across Zayo's services.
Requirements
- Typically, 6+ years of experience in Customer Retention, Strategic Account Management, Client Services, Sales, or a comparable customer-facing role
- senior assignments typically require 8+ years.
- Familiarity with Federal government purchasing environments and the ability to navigate complex procurement, contracting, budgeting, and approval processes.
- Advanced experience in renewals, retention, commercial negotiations, RFP/RFQ response, contract execution, and revenue preservation.
- Strong understanding of churn, gross and net revenue retention, renewal performance, discount performance, and recurring-revenue management.
- Ability to work effectively across Sales, Sales Engineering, Finance, Legal, Operations, Service Delivery, Product, and other cross-functional teams.
- Willingness and ability to travel based on customer and business needs.
- MUST BE A U.S. CITIZEN - This position requires the selected candidate to possess the ability to obtain a Secret Clearance.
- Demonstrated success managing large, complex Federal accounts, including Public-Sector and Federal government, or similarly procurement-intensive organizations.
- Demonstrated experience managing complex, strategic, or high-revenue customer relationships with multiple stakeholders and extended buying cycles.
- Manage complex Federal opportunities from qualification and RFI/RFP response through proposal, negotiation, award, and implementation handoff.
- Work with appropriate internal teams to leverage Federal contract vehicles and acquisition pathways, including GWACs, IDIQs, BPAs, GSA MAS, NASA SEWP, and task orders.
- Strong understanding of Federal procurement processes, including RFP/RFQ development, formal bid processes, state contract vehicles, cooperative purchasing programs, and education consortiums.
- Executive-level communication, presentation, negotiation, and facilitation skills, with the ability to build credibility across customer stakeholders ranging from operational users to senior decision makers.
- Strong analytical, organizational, project-management, and problem-solving skills, with the ability to manage complex timelines and multiple competing priorities.
Nice to have
- Significant telecommunications / digital infrastructure experience preferred.
- Bachelor's degree or equivalent experience in Business, Sales, Public Administration, Federal, or a related field preferred.
Compensation
- $75,390 - $107,700 USD / annually.
- The base pay range shown is a guideline and reasonable estimate for this role.
- It takes into account the wide variety of factors that are considered in making compensation decisions.
- Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs.
- Non- sales roles may be eligible to participate in a discretionary annual incentive plan.
- Sales roles may be eligible to participate in a sales incentive plan.
Company info
- If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.
- Develop and maintain strong operational, commercial, and executive relationships with Public Sector - Federal customers and their account teams.
- Federal customers and their account teams.
Equal opportunity
- Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities.
Visa & Work Authorization
- CITIZEN - This position requires the selected candidate to possess the ability to obtain a Secret Clearance
This listing is sourced directly from Zayo's careers page and normalized into a canonical job model.