Commvault
Regional Customer Officer, APAC
United States
Sponsorship not specifiedDetected 2 days ago
Customer SuccessLeadershipCommunicationCollaborationMentoring
About the role
- The AVP - Regional Customer Officer, APAC is the senior regional leader responsible for translating Commvault's global customer strategy into measurable business and customer outcomes across APAC.
- Serve as a key member of the APAC Senior Leadership Team, shaping regional strategy and driving business growth through customer excellence.
- Define and monitor KPIs that measure customer health, operational excellence, and business growth.
Responsibilities
- Lead APAC Sales Engineering and Professional Services while partnering closely with Customer Success to deliver a seamless customer lifecycle.
- Develop and execute regional customer strategies that improve customer satisfaction, adoption, retention, expansion, and advocacy.
- Align customer-facing functions with Sales, Marketing, Product Management, Operations, and other cross-functional teams to deliver a differentiated customer experience.
- Leverage market insights, customer feedback, and operational metrics to drive strategic decisions and continuous improvement.
- Build trusted executive relationships with strategic customers and ensure their voice informs regional execution and global strategy.
Requirements
- Strategic mindset with the ability to translate data and customer insights into measurable business outcomes.
- Demonstrated ability to leverage AI, automation, and analytics to improve productivity, enhance decision-making, and scale customer and business outcomes.
- Strong understanding of enterprise software sales and customer lifecycle management.
Nice to have
- Bachelor's degree in Business, Computer Science, Marketing, or a related discipline
Skills
- Exceptional executive communication, relationship-building, and influencing skills.
Visa & Work Authorization
- al employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discrimin
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This listing is sourced directly from Commvault's careers page and normalized into a canonical job model.