Freshworks
Lead Customer Success Engineer
Denver , CO , United States
Sponsorship not specified$139k-$170kDetected 17 hours ago
AI OrchestrationProduct StrategyStakeholder ManagementCustomer SuccessLeadershipCommunicationCollaborationMentoring
About the role
- Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives.
- Software is a choice that can make or break a business.
- Business software has become a blocker instead of ways to get work done.
Responsibilities
- Position Freshworks as a trusted strategic partner by providing consultative guidance and industry expertise.
- Develop and showcase customer success stories, transformation journeys, and measurable business outcomes.
- Drive customer adoption and identify opportunities for long-term growth.
- Partner with Customer Success Managers and Account Managers to support expansion strategies through adoption insights and business outcome alignment.
- Analyze product utilization trends and recommend initiatives that improve platform adoption and support revenue growth.
- Develop scalable programs, assets, and operational best practices that increase organizational effectiveness.
- Build scalable enablement assets, including: Playbooks, Best practice guides, Maturity models, Adoption frameworks, FAQs, Dashboards, ROI methodologies.
- Lead workshops, webinars, and enablement programs that can be reused across customer segments and internal teams.
- Identify and implement AI-driven efficiencies that improve productivity, accelerate execution, and enhance team scalability.
- Drive proactive customer engagement to improve adoption, reduce risk, and support retention.
Compensation
- $139k-$170k
Benefits
- With a fresh vision for how the world works.
Company info
- Guide customers on embedding AI into workflows, self-service experiences, automation strategies, and employee support operations.
- Improve AI adoption and value realization by helping customers achieve measurable business outcomes.
- The Customer Success Engineer (CSE) serves as a strategic advisor and product subject matter expert (SME), helping customers maximize business outcomes from their Freshworks investment.
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This listing is sourced directly from Freshworks's careers page and normalized into a canonical job model.