Kong
Senior Technical Customer Success Manager
California, United States · Senior
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About the role
- You will be working at a dynamic and fast paced start-up as a member of the Customer Experience (CX) team.
- This team is responsible for interfacing with our customers throughout their lifecycle helping them realize the value of their Kong investment.
- As a member of the CX team you will act as a champion for our most critical asset, our customers.
Responsibilities
- Collaborating with other peers, business partners and groups. Representing not only yourself and the rest of your team but all of Kong and other exciting tasks you may identify to grow our company
- Be a self starter with strong organizational skills to drive effective customer outcomes
Nice to have
- Ideally have prior experience of a similar role within SaaS, Open Source and/or Infrastructure software companies
Skills
- For more information, visit www.konghq.com http://www.konghq.com.
- Learning our products and technologies, taking that knowledge and applying it to real world usage
- Have great self awareness and strong communication skills
- Finally, understands the value of DevOps, CI/CD and Cloud Computing IaaS
Company info
- Nobody checks every box - we're looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
- You will be working with a portfolio of customers seeking to identify growth opportunities and ensuring they have what they need to be successful.
- You will not only be building strong relationships with key customers, you will be pioneering the approach to managing customers by leveraging self service technology and re-usable assets to maximize the value Kong can provide.
- Coaching our customers throughout their lifecycle while working collaboratively with the rest of the Customer Experience teams to ensure customer outcomes
- Working with Sales and Product teams to ensure our customers are getting the most out of the solution
- Have a builder's mentality, seeking to find solutions to complex problems that will make life better for our customers and Kong
- Have passion and determination about our technology and our customers
- Manage a portfolio of commercial customers, looking for patterns that can be addressed through an automated approach using the latest customer engagement techniques
This listing is sourced directly from Kong's careers page and normalized into a canonical job model.