Calix
Director, MSP Success
Remote - USA · Director
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odds of building a lasting career here
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About the role
- More information about the pay range specific to candidate location and other factors will be shared during the recruitment process.
Responsibilities
- Drive cross-functional alignment across Product, Sales, Marketing, Services, Support, Operations, and
- Develop reporting frameworks that provide visibility into customer outcomes, operational efficiency,
- Create executive business reviews and strategic planning processes that inform investment decisions.
- Measure the effectiveness of lifecycle programs and continuously optimize based on data-driven
- Lead the adoption of new operating models, processes, technologies, and ways of working.
- Partner with executive leadership to define and operationalize the long-term MSP growth strategy.
- Demonstrated success building and scaling new business models, operating frameworks, or growth
Requirements
- 7+ years experience in business transformation, customer lifecycle strategy, customer operations,
- Proven track record creating innovative Customer Success solutions for MSPs.
- Experience working with MSPs selling into the SMB,Multi-Dweling Units (Mult-family), Venue and or
- Expertise designing operating models, organizational structures, customer journeys, and go-to-market
- Relevant knowledge of: WiFi, roaming, networking, operations and management, mobile apps and
Nice to have
- Hospitality space is preferred.
Skills
- Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience.
Compensation
- More information about the pay range specific to candidate location and other factors will be shared during the recruitment process.
Benefits
- Define the KPIs, health indicators, operational metrics, and executive dashboards that measure lifecycle
Company info
- Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences.
This listing is sourced directly from Calix's careers page and normalized into a canonical job model.