Strada
Senior Associate, Special Handling Group (SHG)
US-FL-Tallahassee-3800 Esplanade Way · Senior · Contract
No sponsorship$33k-$61kDetected 6 days ago
Outbound SalesHRCustomer SupportCommunicationProblem SolvingMentoringOrganizational Skills
About the role
- Bringing people together and forging deep partnerships is what ultimately enables businesses to thrive.
- Learn more at stradaglobal.com/about-us/careers/ Your Impact The Senior Associate for the Special Handling Group (SHG) serves as a Tier II Problem Resolution Specialist supporting Strada's Human Resources Outsourcing (HRO) clients.
- The position requires strong analytical thinking, excellent communication skills, and the ability to handle non-routine situations with minimal supervision while ensuring high-quality service delivery.
Responsibilities
- Serve as a Tier II customer contact, providing expert support for escalated or complex HR-related inquiries.
- Document interactions and update customer tickets.
- Support Team Leaders and assist in new hire training.
- Maintain broad knowledge of NGA HR/Strada HR services.
- Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.
- This job description does not limit Strada's right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers
- We believe that embracing differences strengthens our teams and drives innovation and success.
- Please note: This job description does not limit Strada's right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers
Requirements
- 1+ year customer service experience
- Basic computer proficiency
- Ability to work in a structured, performance-based environment
- To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.
- High school diploma or GED
- Strong customer service and communication skills
- Strong organizational skills
- Why Strada?
- Flexible Work Options: While this role is 100% in-office, Strada supports flexible work arrangements across many roles.
- Comprehensive Benefits: Health, wellness, retirement, paid leave, education support, and more.
- Inclusive Culture: We celebrate diversity and foster an environment where everyone belongs.
- Growth Opportunities: Training, mentorship, and career development in a global organization.
- Additional Information
- Employment is contingent upon successful completion of background checks.
Compensation
- Statement: Strada considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography.
- Bonus and/or incentive eligibility are determined by role and level.
- Salary Pay Range
Benefits
- At Strada, we support your whole self-offering a range of benefits for your health, wellbeing, finances, and future.
- These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.
- These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing.
- We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Company info
- Anticipate Customer Needs - We stay ahead of trends so our customers can grow and succeed.
- Own the Outcome - We take responsibility for delivering excellence and ensuring things get done right.
- Challenge Ourselves to Work Smarter - We move faster than the world around us to drive change and accomplish more.
- Empower Each Other to Solve Problems - We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
- Care About Our Work - We understand that what we do impacts millions, and we have a responsibility to get it right.
- We celebrate diversity and foster an environment where everyone belongs.
- At Strada, our values guide everything we do:
- Respond to customers courteously and professionally using Strada policies and procedures.
Equal opportunity
- Strada is committed to a diverse workforce and is an affirmative action employer.
- Our commitment to Diversity and Inclusion
- Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics.
- Applicants may request reasonable accommodation by contacting their recruiter.
Visa & Work Authorization
- Applicants must have authorization to work in the U.S. without current or future visa sponsorship.
This listing is sourced directly from Strada's careers page and normalized into a canonical job model.