builtin.com

Customer Success Manager

Chicago · Full-time

Sponsorship not specified$70k-$80kDetected 6 days ago

Brand StrategyAccount ManagementRecruitingCustomer SuccessResearchLeadershipCommunicationOrganizational Skills

About the role

The talent market is being redefined by AI.
As the HR tech space gets louder with new tools, the real shift is happening on the candidate side - by 2028, more candidates will use AI assistants like ChatGPT and Perplexity to discover and apply for jobs.
You'll have the opportunity to shape how companies think about employer branding, redefine the playbook, and capture the next wave of demand.

That's our heritage as a disruptive company - as a company whose future depends on our capacity to innovate with a sense of drive, purpose and urgency.
Own onboarding and implementation for new SMB accounts and Mid-Market accounts, including regular check-ins through the first weeks of the relationship
Guide customers through platform setup, training, and best practices to drive adoption, including onboarding new end users on SMB accounts
Serve as a shared resource across a pod of Account Managers, joining customer calls as needed to support product optimization conversations
Act as the first line of defense for level-1 support needs, escalating to the Support team when needed
Build deep product expertise on the Built In platform to become a go-to resource for customers and internal teams
Partner cross-functionally with Account Management, Sales, Product, and Support to deliver a seamless customer experience
Ability to manage multiple accounts and priorities in a fast-paced environment
Lead with Solutions.
Own the Result.

Experience in a customer-facing role such as customer success, onboarding, account management, or support (SaaS or tech industry experience preferred but not required)
Experience with HR tech, recruitment marketing, employer branding, or talent acquisition platforms

information can be located at https://builtin.com/company/built-in/benefits.
Oversee a book of SMB/Mid-Market accounts - monitoring product and account health scores, flagging risk, and proactively reaching out where needed
Run utilization syncs as needed based on account and product health, and support QBRs and renewal kickoffs for SMB accounts in partnership with the Account Manager
Experience monitoring account health and proactively managing at-risk accounts

We are proud to be led by a woman CEO and founder, and that more than half of our managers and employees identify as women
No one ever built anything great on a "meh." We work with outsized passion to fulfill our mission.

This listing is sourced directly from builtin.com's careers page and normalized into a canonical job model.