Multco
Bilingual Vietnamese Library Assistant
Portland, OR · Part-time
Sponsorship not specified$30k-$37kDetected 11 days ago
Incident ResponseAccount ManagementCustomer SupportLeadershipMentoringPublic Speaking
About the role
- To do so, we actively seek out diverse candidates who have a desire to bring their lived and learned experiences to work every day.
- Multnomah County Library is actively seeking a customer service professional to join us as a Bilingual Vietnamese Library Assistant.
- You will have a specialized focus on assisting patrons who are members of the Vietnamese-speaking community and providing library services (both in the library and through outreach) that are culturally appropriate and responsive in both Vietnamese and English.
Responsibilities
- During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities.
- Create welcoming spaces that reflect our diverse and multicultural community.
- At Multnomah County Library, one of our goals is to create welcoming spaces that reflect our diverse and multicultural community.
- It is our hope that these efforts create spaces which reflect the diverse community we serve.
- As a Bilingual Vietnamese Library Assistant, you will connect internal and external patrons with the information they seek, while building professional relationships with those patrons and delivering exceptional service in support of a library location or program.
- Supporting a safe and welcoming library experience by maintaining an awareness of the environment, collaborating with coworkers, supporting incident response, and actively building relationships with patrons.
- Providing location support for systemwide programming such as Summer Reading, large cultural events or Everybody Reads.
Requirements
- Thorough knowledge of and/or extensive experience with the Vietnamese speaking community, demonstrated by knowledge of the traditions, values, and customs of the community being served.
- Ability to pass a criminal records check, should a job offer be extended.
Nice to have
- Experience serving in a leadership role.
Skills
- Associate's degree or the equivalent years of experience.
- Two years of customer service experience.
- Ability to speak, read, and write fluently in Vietnamese as well as English.
- Preferred Qualifications/Transferable
- One year of experience working in a library setting.
- Experience with programming, such as teaching classes or performing outreach.
- Screening and Evaluation
- The Application Packet:
Compensation
- $30.17 - $37.11 Hourly
Company info
- Providing excellent patron, informational, and account management service to a diverse spectrum of customers of all ages and backgrounds in English and Vietnamese.
- All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response.
Equal opportunity
- We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process.
- Please contact the recruiter below in advance to request assistance.
- Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.
- At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.
This listing is sourced directly from Multco's careers page and normalized into a canonical job model.