Gigawatt AI
Senior Product Manager, Customer Experience
Remote (United States) · Senior
Sponsorship not specifiedDetected 2 days ago
FigmaProduct ManagementJiraCommunicationCollaboration
> stay_score
odds of building a lasting career here
16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
No strong sponsorship signal in the public record yet. In the full product we resolve the exact legal entity and show its filing history with a confidence score — treat as unverified until then.
Lottery odds assume a STEM candidate.
Personalize to your clock →> community_outcomes
No reports yet — be the first to help the next applicant.
About the role
- It replaces reactive, transactional, billing-centric systems with a proactive, omni-channel platform that treats the utility as a trusted advisor across web, mobile, and the call center.
- Your focus is the end-to-end digital self-service experience from everything a customer should be able to do themselves, without calling.
- Keep it truly omni-channel, so customers and CSRs share one source of truth and context carries across self-service and the call center.
Responsibilities
- Own self-service: Drive the roadmap for the end-to-end digital customer experience across web and mobile.
- Execute: Drive with engineering and design to release production-ready features on compressed timelines.
- Drive the product lifecycle by defining use cases and technical requirements, collaborating on data model design, and conducting product testing to ensure key requirements are met.
- Own outcomes: Set KPIs (digital adoption/containment, first-contact resolution, CSAT, cost to serve) and manage dependencies across the platform.
- Qualifications Experience: 8+ years in product management building customer-facing products in the utility or energy sector, ideally consumer-grade self-service portals spanning payments, service enrollment, and billing/usage insights.
Requirements
- Proven track record shipping end-to-end digital experiences (from payments to start service) that reduce cost to serve and lift customer satisfaction.
- Comfort applying AI and personalization to customer experience
Skills
- Experience with Jira, Figma, and standard product management tools.
- Location Remote: prioritizing central and eastern timezones (ideally Chicago, Austin, or Nashville).
Benefits
- Competitive salary and equity.
- health insurance, remote flexibility, and 401k match.
- Comprehensive benefits: health insurance, remote flexibility, and 401k match.
Company info
- Job Summary We are seeking a Senior Product Manager for Gigawatt's
- We are seeking a Senior Product Manager for Gigawatt's Customer team, the group building an AI-native customer platform with one goal: make the utility customer experience effortless.
- Turn exceptions into resolution: surface issues proactively and resolve them digitally where possible, rather than leaving customers in a black hole.
- Ship MVPs: Define high-value MVPs, validate with real customers and CSRs, and iterate fast on friction and edge cases.
- Utility customer operations: Deep understanding of the customer side of a utility from call center and CSR workflows, billing and service inquiries, to how customers actually start, manage, and pay for service.
Apply directly at Gigawatt AI →Create a free account for alerts like thisView Gigawatt AI immigration profile
This listing is sourced directly from Gigawatt AI's careers page and normalized into a canonical job model.