Range Networks
Member Success Manager
McLean, VA
Sponsorship not specifiedDetected 141 days ago
RoadmappingCustomer SuccessCommunicationCollaboration
About the role
- You will be the voice of our members internally, helping translate their needs, pain points, and feedback into actionable insights for product, operations, and customer-facing teams.
- This is a hands-on, high-impact position at the intersection of member engagement, feedback collection, and retention strategy.
- We're excited to hire this role at Range's Headquarters in McLean, VA.
Responsibilities
- Collaborate cross-functionally with Product, Engineering, and Support teams to ensure feedback leads to actionable improvements.
- Develop and implement member engagement and retention campaigns (onboarding follow-ups, check-ins, re-engagement campaigns, loyalty/advocacy programs, etc.).
- Help design and maintain feedback loops: regular member check-ins, surveys, focus groups, or other mechanisms to surface member sentiment over time.
- Strong communication skills - able to engage members with empathy, build rapport, and elicit honest feedback.
- Cross-functional collaboration skills: able to work across Product, Engineering, and Support to translate insights into action.
- Boomerang Program: After two years at Range, you can take time away to start your own company.
- As a company, we are committed to designing products, building a culture, and supporting a team that reflects the diverse population we serve.
- At Range, we're building towards a world where anyone can live the financial life they imagine for themselves.
- If that sounds like a mission you want to be a part of, let's create it together.
- We're building AI-powered wealth management.
Requirements
- Experience with feedback collection and member journey mapping (surveys, interviews, feedback mechanisms, journey maps, retention initiatives).
Nice to have
- 5+ years of experience in customer experience, customer success, member engagement, or a similar role (ideally in a fintech, SaaS, or membership-based business).
- BS or BA from a leading university
Skills
- Health & Wellness: 100% employer-covered medical insurance for employees (75% for dependents), plus dental and vision coverage
- 401(k): Retirement savings program to support your future
- Paid Time Off: Dedicated time to reset and recharge plus most federal holidays
- Parental Leave: Comprehensive leave policy for growing families
- Meals: Select meals covered throughout the week
- Fitness: Monthly movement stipend
- Equity & Career Growth: Early exercise eligibility and a strong focus on professional development
- Annual Compensation Reviews: Salary and equity refreshes based on performance
- Range is proud to be an equal opportunity workplace.
Compensation
- Salary and equity refreshes based on performance
Benefits
- We'll hold your spot for 6 months - and pause your equity vesting, which resumes if you return
- We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
- Investments, taxes, retirement, estate planning, all in one platform instead of scattered across different advisors and apps.
Company info
- We are looking for a Member Success Manager to join Range, who will lead outreach and engagement efforts with our members.
Equal opportunity
- equal opportunity workplace.
Visa & Work Authorization
- employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status
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