Upgrade Inc.
Customer Success Manager, Contractor Engagement
Atlanta · Staff+ · Contract
Sponsorship not specifiedDetected 13 days ago
SalesRecruitingCustomer Success
About the role
- The sales team is responsible for attracting new merchants and contractors to offer their customers payment options through Upgrade.
- Recognize trends to proactively engage in meaningful conversations with contractors to prevent merchant churn within Upgrade's program
- Supporting our contractors is our number one priority.
Responsibilities
- Ensure new contractor partners are introduced to and actively leverage Upgrade's solutions at every opportunity. Working with newly signed partners in a proactive manner to ensure adoption happens rapidly
- Drive increased consumer loan volume within an assigned contractor portfolio by growing use of Upgrade's solutions with both established and underperforming merchants.
- Activities will include: initial merchant orientation, ongoing training of all relevant merchant personnel, quarterly/yearly business reviews and creative sales initiatives to drive growth
- Supporting our contractors is our number one priority. It is crucial to provide timely support to assigned contractors to develop loyalty and ensure a great customer experience
- Ability to develop professional relationships over the telephone and email
Requirements
- English is required for all positions, as it involves interacting with staff at Upgrade's offices worldwide.
Nice to have
- BA/BS degree preferred or equivalent experience in similar role
- 2+ years sales and/or relationship management experience
- preferably in channel sales
- Proven track record of success in a quota bearing position
- Proficiency with Salesforce.com
- Ability to identify problems and provide compelling solutions to a variety of contractors
- Availability to work outside of normal hours and interact with contractors when assistance is needed to close a deal
Compensation
- Competitive salary and stock option plan
Benefits
- Competitive salary and stock option plan
- Medical, dental and vision insurance with employer paid options
- Paid parental leave
- Health & wellness initiatives
- We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Company info
- We are an equal opportunity employer and value diversity at our company.
- What We Offer You:
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This listing is sourced directly from Upgrade Inc.'s careers page and normalized into a canonical job model.