Linksolutionsinc
Technical Support Desk Technician (COMSEC Tier 2)
Sierra Vista, AZ, United States · Contract
No sponsorship$40k-$380kDetected 9 days ago
CybersecuritySOC OperationsComplianceCustomer SupportCiscoNetwork MonitoringAR/VRResearchCommunicationProblem SolvingOrganizational SkillsMicrosoft TeamsCompTIA
About the role
- If you're looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions!
- This position is contingent upon the successful acquisition of the government contract and the completion of ongoing negotiations.
Responsibilities
- Provide Tier 2 technical support for COMSEC systems and devices, including MGC/CHO, ACES, SKL, TKL, iApp, and associated hardware/software.
- Troubleshoot, diagnose, resolve, and document COMSEC hardware, software, connectivity, configuration, and encryption-related issues.
- Analyze incident tickets, perform technical investigations, and determine appropriate corrective actions to ensure timely resolution.
- Utilize HPeSM and other government systems to research incidents, document troubleshooting activities, and maintain accurate service records.
- Escalate complex issues to higher-tier support, COMSEC Subject Matter Experts (SMEs), or vendors and track resolution through closure.
- Perform COMSEC account operations, including key management, transfers, destruction, device initialization, INE configuration, ECU loading, and OTAD support.
- Install, configure, maintain, and support COMSEC workstations, peripheral devices, and validated hardware/software upgrades.
- Maintain configuration management records and ensure COMSEC accounts remain compliant with applicable standards and policies.
- Document customer interactions, troubleshooting steps, resolutions, procedures, reports, and project deliverables.
- Support customer satisfaction initiatives and provide timely follow-up to ensure successful issue resolution.
Requirements
- Maintain proficiency in COMSEC technologies, Army regulations, and security policies, including AR 380-40 and TB 380-41.
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
- Must have an IAT Level II Certification equivalent or higher
Nice to have
- Minimum of two (2) years of telecommunications, electronics, information technology, or related technical experience
- vocational training, military training, or professional certification from an accredited technical institution preferred.
Skills
- Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.
Compensation
- $40k-$380k
Company info
- Support customers via phone, Microsoft Teams, and email by providing clear technical guidance and issue resolution.
- Ability to work independently and as part of a technical support team in a fast-paced operational environment.
Visa & Work Authorization
- Citizen with an active DoW Secret Clearance
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This listing is sourced directly from Linksolutionsinc's careers page and normalized into a canonical job model.