LendingClub

LendingClub

Sr Supervisor, SRT

Lehi, UT · Senior

Sponsorship not specified$65k-$80kDetected 30 days ago
HRISLeadershipCommunicationCollaborationProblem SolvingMentoring

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odds of building a lasting career here

35Risky
Cap-exempt (no lottery)0
Sponsors this role72
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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About the role

  • You're comfortable in a fast-paced Operations environment, balance competing priorities with ease, communicate clearly, and help your team navigate change and cross-skilling as business needs evolve.

Responsibilities

  • Lead and support a team of approximately 16 cross-skilled SRT associates who support multiple phone and non-phone functions across Operations
  • Coach associates through complex situations, building ownership, call control, and confident resolution, while reinforcing a team culture rooted in flexibility, accountability, and continuous improvement
  • Ability to balance multiple priorities and support a team working across several business areas, including through change and cross-skilling
  • Strong communication skills, with the ability to deliver clear feedback and partner effectively with leaders and associates

Requirements

  • Support associates in maintaining proficiency across assigned skills by reinforcing procedures, sharing updates, and helping them apply feedback consistently

Nice to have

  • 2+ years of leadership experience within Operations, including coaching, managing performance, and delivering feedback
  • Experience leading or supporting a multi-skilled team preferred
  • Strong ability to coach using performance data, call observations, and QA feedback, with strong attention to detail in documenting trends and follow-up actions
  • Strong problem-solving skills, with the ability to identify trends, process gaps, and training opportunities

Compensation

  • The target base salary range for this position is 65,000 - 80,000.
  • The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location.
  • Base salary is just one part of Happen Bank's Total Rewards package.
  • You may also be eligible for an annual bonus (which is based on company performance, employee performance and eligible earnings).

Benefits

  • You may also be eligible for an annual bonus (which is based on company performance, employee performance and eligible earnings).
  • Partner with the SRT Manager, WFM, L&D, QA, and department leaders to support cross-skilling, queue coverage, training readiness, and team performance
  • We will only share your interview, transcription, or summary with persons whose expertise or technology is necessary to process your application, evaluate your fitness for a position, and administer or support the tool.

Company info

  • Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community.
  • Base salary is just one part of Happen Bank's Total Rewards package.
  • We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.
  • We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job

Equal opportunity

  • If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@happen.com.
  • equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace.

Visa & Work Authorization

  • You will have the opportunity to opt out of recording, transcription, and summarization prior to any scheduled interviews.
  • We will not discriminate against you if you choose to opt out.
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This listing is sourced directly from LendingClub's careers page and normalized into a canonical job model.