Patch My PC

Patch My PC

Manager, Customer Engineering

United States

Work authorization required$130k-$160kDetected 20 days ago
AzureProject ManagementCRMCustomer SuccessAR/VRLeadershipCommunicationSharePoint

About the role

  • We are seeking a Manager, Customer Engineering who is based on the East Coast or is able to work East Coast business hours.
  • This is a hands on leadership role that balances operational execution, customer advocacy and cross functional collaboration.

Responsibilities

  • Experience leading process improvements from ideation to adoption to drive sustainable change aligned with our goals and values
  • Demonstrated ability to lead during change, manage escalations, and resolve conflicts with empathy and decisiveness

Requirements

  • 10+ years of experience in technical roles (e.g., support, consulting, software development, or services)
  • 7+ years of experience managing or leading technical teams, with a proven record of developing talent and fostering team success
  • Experience collaborating cross-functionally with engineering, product, sales, and customer success teams
  • Experience with CRM tools, support ticketing systems, and business insights dashboards.
  • Skills Required:

Compensation

  • $130k-$160k

Company info

  • At Patch My PC, we exist to improve lives.
  • What started as a free tool to keep apps updated has grown into a trusted enterprise solution that helps IT and Security teams automate, manage, deploy, and report on third-party updates in Microsoft ConfigMgr, Intune, and WSUS.
  • Our fully remote crew of 150 GIF-loving humans supports over 10,000 customers and more than 30 million devices.
  • We make patching easier, boost security, and give IT teams their time back.
  • Our core values guide how we work, how we treat each other, and how we grow.
  • They keep us focused on what matters most.
  • We're here to improve the lives of our customers, our team members, and our communities.
  • About this Role:
  • As the Manager, Customer Engineering, you will lead a high performing team of Customer Engineers responsible for delivering proactive, impactful and technically sound solutions to our customers.
  • You will combine strong technical expertise with people leadership to drive team excellence, foster innovation and deliver an exceptional customer experience.
  • You will also lead initiatives that improve operational excellence from ideation through adoption.

Equal opportunity

  • Employer: Patch My PC is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process.
  • We encourage women, racial and ethnic minorities, individuals with disabilities, and veterans to apply.
  • Patch My PC is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process.
  • Equal Opportunity Employer: Patch My PC is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process.

Visa & Work Authorization

  • Work Authorization: To be eligible for consideration, candidates for fully remote positions must reside in one of the following U.S. states at the time of hire: AL, AK, AR, AZ, CA, CO, CT, DE, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, ME, MI,
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This listing is sourced directly from Patch My PC's careers page and normalized into a canonical job model.