Thatch
Account Manager
Remote (US)
Sponsorship not specified$105k-$125kDetected 13 hours ago
Project ManagementAccount ManagementOnboardingCustomer SuccessLeadershipCommunicationProblem Solving
About the role
- We're looking for a consultative and action-oriented Account Manager to join our growing team.
- Through proactive account planning, Quarterly Business Reviews (QBRs), and ongoing enablement, you'll help customers maximize the value of Thatch while driving retention and long-term customer health.
- As a member of our growing Account Management team, you'll play a critical role in shaping the customer lifecycle at Thatch.
Responsibilities
- during peak season, manage customer onboarding activities as needed.
- Partner cross-functionally with Implementation, Product, Operations, and Sales to manage escalations, advocate for customer needs, and deliver exceptional customer experiences.
Compensation
- Lead annual renewal conversations, providing consultative guidance on contribution strategy, plan design considerations, and annual fee adjustments while driving long-term retention and customer health.
- Partner with customers to fulfill ICHRA and benefits compliance requirements, including annual reporting obligations, employee eligibility considerations, and management of Medicare and COBRA populations.
- Lead annual Open Enrollment planning and execution, driving employee engagement and successful enrollment outcomes (with NRR as the key metric)
Benefits
- Own a portfolio of Mid-Market employer customers and their benefit brokers, serving as a trusted advisor on benefits strategy, renewals, employee engagement, and long-term success.
- Monitor customer health, identify risks and opportunities, and develop proactive action plans to drive retention and long-term success.
- Contribute to the development of scalable account management processes, playbooks, tooling, customer education programs, and best practices as Thatch continues to grow.
- 5+ years of experience in Account Management, Customer Success, Benefits Consulting, or another client-facing role, ideally within health benefits, HR technology, or digital health.
Company info
- Background we're looking for
This listing is sourced directly from Thatch's careers page and normalized into a canonical job model.