Northwest Bank
Financial Center Banker
Linton, IN
Sponsorship not specifiedDetected 14 hours ago
ExpressSalesCustomer SupportLeadershipMicrosoft Office
About the role
- ESSENTIAL FUNCTIONS: - Performance Metrics: Meet or exceed performance targets related to customer satisfaction, product sales, and financial wellness conversations.
- Analyze customer accounts, transactions, and behaviors to offer personalized recommendations - Operational Soundness: Ensure compliance with all banking regulations, policies, and procedures.
- Provide leadership while ensuring efficiency and accuracy in all operational activities and financial center security.
Responsibilities
- Proactively identify areas for improvement and implement strategies to enhance operational effectiveness
Requirements
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Nice to have
- High school diploma or equivalent preferred
- 1 year banking and/or retail experience preferred
- Sales experience preferred
- Customer Service experience preferred
Skills
- Ability to establish effective working relationships among team members and participate in solving problems and making decisions
- Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
- Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
- Utilize active listening skills to uncover opportunities to enhance their financial well-being
- Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
- Work with on-site equipment
- Responsible for adherence to all security and dual control processes, daily branch tasks, and branch opening and closing tasks as needed
- Complete other duties and special projects as requested by management
Benefits
- Meet or exceed performance targets related to customer satisfaction, product sales, and financial wellness conversations.
Company info
- Conduct comprehensive financial assessments for customers to identify areas for improvement and opportunities for growth.
- Analyze customer accounts, transactions, and behaviors to offer personalized recommendations
- Deliver exceptional customer service experiences.
- Address customer concerns and complaints promptly and effectively, turning negative experiences into positive ones
- We are committed to creating an inclusive environment for all employees.
- Build long-term relationships with customers by providing ongoing support and follow-up.
Equal opportunity
- Northwest is an equal opportunity employer.
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This listing is sourced directly from Northwest Bank's careers page and normalized into a canonical job model.