Datasite

Datasite

Relationship Manager - Grata

USA - NY - New York City - BlueFlame AI / Grata

Sponsorship not specified$71k-$118kDetected 14 days ago
Account ManagementForecastingCustomer SuccessAccount RetentionResearchCommunication

About the role

  • Datasite and its associated businesses are the global center for facilitating economic value creation for companies across the globe.
  • From data rooms to AI deal sourcing and more.
  • Here you'll find the finest technological pioneers: Datasite, Blueflame AI, Grata, and Sherpany.

Responsibilities

  • We encourage applications from candidates of all backgrounds and are dedicated to building teams that reflect the diversity of our communities.

Requirements

  • You have 3-5 years of experience in a customer-facing role, with commercial experience managing renewals and upsells.

Compensation

  • Datasite reserves the right to modify this pay range at any time.

Benefits

  • include health insurance (medical, dental, vision), a retirement savings plan, paid time off, and other employee benefits.
  • Proactively identify account risks and drive churn mitigation strategies, bringing together the appropriate team members from within Grata to achieve consistently high client health scores.

Company info

  • Grata is the leading private market dealmaking platform.
  • We make it easy to find, research, and engage with private companies.
  • Our platform has the most comprehensive, accurate, and searchable proprietary data on private companies, their financials, and their owners.
  • We help leading investors (PE/growth), investment bankers, management consultants, and corporate development teams discover and win more deals.
  • Grata has over 1,500 customers and has been widely recognized as the market leader by G2, PE Wire, and more.
  • We are looking for a Relationship Manager to join our team!
  • The ideal candidate should have a proven track record of account management, maintaining high customer renewal rates as a result of outstanding customer engagement at all levels of their clients' organizations.
  • As Grata's lead contact for your assigned accounts, you are responsible for ensuring high levels of customer satisfaction and driving customer ROI, becoming a trusted advisor to each of your clients.
  • Your primary goal will be driving commercial success across your accounts.
  • Grata is a hybrid company, which means our employees work from our New York City office on Mondays, Tuesdays and Thursdays.
  • Combine commercial and engagement strategies throughout each client's annual life cycle to achieve consistent growth in your book. Your north star metric will be your book's NRR.
  • Perform initial onboarding of accounts, ensuring strong adoption and ongoing engagement throughout the customer's lifetime.
  • Serve as the primary contact for customers to resolve questions over email/phone, perform periodic customer success reviews that confirm satisfaction, resolve issues and bugs with the help of the Product and Engineering teams, and expand Grata use throughout the account.
  • Grow your revenue base by maximizing account retention as well as renewal and upgrade revenue through increased product adoption, cross sales of new product modules, and increased user counts.
Apply directly at Datasite →Create a free account for alerts like thisView Datasite immigration profile

This listing is sourced directly from Datasite's careers page and normalized into a canonical job model.